Off-Site Service Coordinator (Job ID: PAUSAM2)

🔔 IMPORTANT – PLEASE READ FIRST
IMPORTANT: Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 English level is REQUIRED.
The selected candidate will be speaking strictly in English for the entire shift.

Application requirement:
Please submit your resume AND an audio recording in English.

JOB TITLE
Off-Site Service Coordinator
JOB ID
PAUSAM2
INDUSTRY
Custom Cabinetry Company
LOCATION
LATAM / PH
JOB STATUS
Full Time (40 Hours Per Week)
WORK SCHEDULE
Monday to Friday, 9:00 AM – 6:00 PM CST
Light Saturday availability

SALARY
$7 – $8 per hour
TARGET START DATE
ASAP
ROLE OVERVIEW
About the Client
The client is the industry leader in custom organization systems for the entire home. They design, manufacture, and install organizational solutions for closets, home offices, garages, pantries, entertainment centers, and more. They pride themselves on exceptional quality, innovative design, and a commitment to providing a superior client experience from the first call to the final installation.

They are looking for a dedicated and highly organized Off-Site Service Coordinator to be the heart of their client and operational workflow.

About the Role

The Off-Site Service Coordinator supports daily service operations by managing communication, tracking service calls, scheduling appointments, processing and collecting payments, and ensuring all records are accurate.
This is a key role that works closely every day with the on-site service coordinator and company owners. You will be supporting a rapidly growing, family-owned U.S. business, and your work will directly impact customer satisfaction and operational efficiency.

Key Responsibilities

Service & Operations
Track, monitor, and follow all service visits from start to completion

Schedule service appointments and assign them to the appropriate designer or technician

Work daily with the on-site service coordinator and company owners to resolve issues quickly

Communication & Customer Support
Handle incoming calls, texts, and messages from customers and designers

Speak with customers by phone to coordinate service and answer questions

Send appointment reminders, updates, and arrival windows

Be available on Saturdays for 1–2 customer calls and follow-ups via text or email

Documentation & Follow-Up
Review service paperwork for accuracy, completeness, and required signatures

Follow up with designers and customers to collect missing documents

Keep Salesforce updated with notes, communications, appointments, and status changes

Invoicing & Payments
Send invoices to customers and follow up until payment is collected

Process customer payments and complete all required documentation

Follow up on outstanding invoices in a professional and timely manner

Qualifications & Skills
Strong English-speaking and written communication skills

Ability to work U.S. business hours consistently

Comfortable with occasional weekend communication

Highly organized with strong attention to detail

Experience in scheduling, service coordination, or customer support preferred

Familiarity with CRM systems (Salesforce preferred)

Comfortable following up on payments and invoices

Professional, reliable, and able to work closely with company leadership

Work Environment
This is a fully remote/off-site role supporting a fast-growing, family-owned U.S. business. The position requires accuracy, proactive communication, strong follow-through, and daily collaboration with both the on-site service coordinator and company owners.