Office Administrator
Lawn Doctor is a growing local franchise business seeking a dependable Office Administrator. This hybrid position involves maintaining customer satisfaction through inbound and outbound calls, managing customer data, and supporting the sales team.
Responsibilities
- Take inbound calls from customers and prospective customers
- Make outbound calls to follow up and ensure customer satisfaction
- Compose and reply to customer and prospect emails
- Assist sales team with selling services over the phone
- Maintain accurate customer data records
- Take payments and handle collections
- Serve as first line of support for customer inquiries via various communication platforms
- Maintain detailed records of customer accounts in CRM
- Work closely with team to identify and resolve issues through effective problem solving techniques
Skills
- High school Diploma; Higher education preferred
- Excellent verbal and written communication skills
- Experience in telephone customer interactions
- Proficient computer skills
- Commitment to continuous learning and development
- Exceptional attention to detail
- Friendly and enjoy meeting new people
- Positive attitude
- Ability to multitask and work in a fast paced environment
- Knowledge in agronomy or plant health
- Experience using CRM platforms
- Experience in digital marketing
Benefits
- Competitive salary
- Paid time off
- Training & development
Company Overview