Officer, Grant Operations

Officer, Grant Operations
Department: Operations
Employment Type: Full Time
Location: Remote
Reporting To: Director, Client Operations

Description

About ImpactAssets Services

ImpactAssets is the leading impact investing partner for individuals, families and philanthropists seeking to effect real change for people and planet. Bold yet pragmatic in our approach, ImpactAssets’ creativity and investment expertise ignites a deeply personal impact investing journey for clients - while we manage the complexities. Founded in 2010, ImpactAssets’ mission is to increase flows of capital to impact investing. Together, with our clients, we are catalyzing investment capital into mission driven business models solving the worlds’ biggest challenges.

The result? A fast growing, dynamic organization with more than $5 billion in assets under management and an activated community of 1,900+ clients. 

ImpactAssets Services is an affiliate of ImpactAssets. ImpactAssets also is the parent of ImpactAssets Capital Partners, PB LCC, thereby an affiliate of ImpactAssets Services. Together, we have a combined powerhouse of talent, expertise, and service to support a high level of growth and vision. 

*ImpactAssets Services is not a 501(c)(3) organization.

The Opportunity

The Officer, Grant Operations manages the day-to-day operations of the Grants function, ensuring timely, accurate, and compliant processing of all grant recommendations including domestic and international grantmaking while maintaining adherence to organizational and IRS requirements.   This role supervises a team of grants associates, serves as a functional resource, and collaborates with internal teams and external stakeholders on DAF grantmaking. The Officer also contributes to process improvement and operational initiatives as needed. 
 
The Officer, Grant Operations role is a full time, remote position and can work from anywhere in the US with work hours aligning with Eastern Standard Time (9-5:30 with some flexibility).  As a remote, people-first culture, we care deeply about our team members’ connections to one another and as such, travel 2-3 times per year to company events will be required.  

Key Responsibilities

Grants Due Diligence & Processing 

Manage grantmaking process – identify, track & address issues/tailored expectations (special grant letters/agreements, text, acknowledgement) to ensure all grantmaking is compliant with IRS guidelines and executed in a timely manner 

Manage and execute the day-to-day grantmaking process, ensuring all recommendations are processed accurately, compliantly, and on time in alignment with director-level oversight 

Review and approve all grant recommendation entries in the DAF system, verifying required documentation and current grantee eligibility 

Review and update payment details for grantees when electronic payment is requested 

Prepare and submit grant approvals for director-level review as required 

Review and finalize all grant letters, ensuring accuracy and any tailored expectations are reflected 

Run all reports needed to support weekly grant posting and reconciliation 

Identify and address process-related issues in coordination with team members, updating standard operating procedures as needed 

Serve as a first-tier escalation point for complex or non-standard grant recommendations, applying sound judgment to triage and resolve issues within established risk tolerance, and escalating to the Director or operations leadership as appropriate 

Special Grants and Complex Grantmaking 

Manage special grantmaking, including international grants, domestic expenditure responsibility grants, and recoverable grants 

Work with donors and advisors to confirm process requirements for special grantmaking and clarify details prior to entry 

Initiate and manage workflows with intermediary organizations, requesting required documentation and preparing agreements as needed working directly with the Legal team 

Complete due diligence process with all necessary support prior to director approval 

Coordinate with intermediaries to fulfill obligations for all parties and address issues as they arise 

Track reporting requirements and payment schedules for each grant recommendation 

Review DAF grant payments and submit for approval in accordance with established procedures and authorization levels  

Grant Payment & Reporting 

Serve as a first point of contact and functional resource for grant payment issuance and reporting, and escalating matters outside established parameters to operations leadership as needed 

Partner with Finance to ensure timely and accurate delivery of all grant payments and proper documentation within the DAF system 

Collaborate with Investment and Finance teams on DAF liquidity and grant funding 

Provide oversight of outstanding grant payments and resolution of any payment reissues 

Participate in discussions on grant payment strategy, planning, and process improvement

Team Leadership & Management 

Provide daily oversight, guidance, and coaching to grants team members 

Manage team priorities, workflow distribution, and capacity to ensure service levels are met 

Serve as backup for team members during periods of absence or high volume, maintaining continuity of grant processing and client service without disruption 

Set annual goals with team members and conduct ongoing performance evaluations and conversations 

Hold regular 1:1 meetings with direct reports 

Approve time-off requests and manage team scheduling and coverage 

Support hiring, interviewing, and onboarding of new team members and seasonal staff 

Provide continuing training and development opportunities for team members 

Ensure process documentation and standard operating procedures are current and accessible 

Client Service & Cross-Functional Collaboration 

Coordinate with internal teams to fulfill client service needs, including responding to donor and advisor inquiries related to grantmaking 

Collaborate with Client Engagement and Business Development on clients’ complex granting needs and questions 

Collaborate with the Legal team supporting compliance oversight 

Contribute to projects and operational initiatives within the team and broader Operations department 

Handle additional research, special requests, and ad hoc duties as required 

Qualifications

Education and Experience: 

Bachelor's degree in finance, business, economics, or related field; minimum 8 years of experience in operations, financial services, investment management, or nonprofit administration; or equivalent combination of education and experience.

Minimum 2 years of supervisory experience managing a team 

Experience with donor-advised funds and grantmaking best practices strongly preferred 

Knowledge and Skill Requirements: 

Deep knowledge of DAF grantmaking processes, due diligence requirements, and compliance standards, domestic and international 

Strong leadership and people management skills with a track record of developing team members 

Excellent organizational skills and attention to detail; ability to manage competing priorities in a deadline-driven environment 

Strong analytical and problem-solving skills with an investigative mindset, willing to dig deeper rather than accept information at face value 

Excellent interpersonal, written, and verbal communication skills; comfortable engaging with donors, advisors, and external partners 

Demonstrated ability to identify and implement process improvements 

Ability to adapt to variable work volumes including periods of high activity 

Strong sense of accountability and personal integrity; maintains confidentiality and acts in the best interest of the organization

Benefits and Perks

Unique benefits, including virtual work stipend and contribution to employee’s own Donor Advised Fund 

Competitive total compensation, including discretionary bonus, 401(k) plan,  and generous time off plan

Base salary ranges from $125K-138K and is highly dependent on experience and location

Comprehensive benefits package including full health and wellness coverage, professional development funding, and generous paid family and parental leave

Opportunities for training and career development in a fast-paced, progressive organization 

Values-driven culture

ImpactAssets is an Equal Opportunity Employer. We know our organization is at its best when we include, celebrate and embrace difference. We strive to be a diverse workforce that is representative of our mission, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives!