Omni-Channel Customer Engagement Strategist
We are regularly
looking for Omni-Channel Engagement Strategy consultants globally to join our
network of independent consultants.
Roles
& Responsibilities
Omni-Channel Customer Engagement Strategists are responsible
for developing Omni-channel OR digital health strategies for Health brands.
They also provide counsel on the measurement and optimization of digital
programs. Key responsibilities include:
- Conduct
digital landscape assessments
- Develop
customer journeys
- Create
data-driven customer profiles
- Create
integrated multi-channel strategies targeting patients, providers and
payers
- Create
digital strategies
- Create
points-of-view and recommendations surrounding emerging channels
- Develop
measurement plans and integrated reports
- Analyze
performance data and make improvement recommendations
- Recommend
and manage tests and optimization actions
- Stay
abreast of emerging digital trends
- Omni-channel
customer engagement
- Patient
engagement and support strategy
- HCP
engagement strategy
- Payer
engagement strategy
- Digital
health strategy
Requirements
The ideal consultants will be passionate about transforming
Healthcare customer engagement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward.
Relevant prior experiences include:
- Established an independent consulting practice
- Proven
experience in a Lead Strategist role at an agency, consulting firm or
client
- Track
record of conceiving and guiding strategies that make a measurable impact
- Demonstrated
subject matter expertise surrounding digital and multi-channel engagement
in Health OR planning digital health solutions
- Experience
working with cross-channel data and analytical tools
- Ability
to interpret and analyze digital performance data
- Ability
to develop measurement plans and design actionable reports
- Strong
client consultation skills with ability to guide a strategic discussion
- Analytical
thinker with strong organizational skills
- Strong
understanding of strategic marketing process
- Solid
academic credentials; MBA or equivalent advanced degree preferred but not
required.