Onboarding & Licensing Manager (3985)

Job DetailsSalary Range: $80,000.00 - $110,000.00 Salary/yearOnboarding & Licensing Manager

Pay: $80,000–$110,000 annually (DOE)
Employment Type: Full-Time
Location: Dallas–Fort Worth, TX or remote USA (Hybrid eligible)

Travel Requirement: 10–20% travel as needed for leadership meetings, customer meetings, audits, onboarding activities, or vendor coordination

Bonus Eligibility: Subject to semi-annual performance goal setting and performance review.  Eligible for annual performance incentive plan

Reports To: Project Controls Manager

Who We Are – Tower Communications Expert (TCE)

Tower Communications Expert (TCE) is a nationwide infrastructure services company supporting wireless & wireline telecom, tower construction, civil operations, microwave transmission, emergency response, and EV charging projects across the U.S.

Our projects are complex, fast-moving, and field-driven. As TCE continues to grow, we are investing in disciplined project controls to improve visibility, predictability, and execution across the organization.

We are looking for an Onboarding Compliance leader who can bring structure without bureaucracy—and who understands how real projects actually get built.

The Role

The Onboarding & Licensing Manager is responsible for managing customer onboarding, vendor onboarding, workforce compliance, licensing administration, and operational compliance activities across TCE’s nationwide operations.

This role serves as a critical liaison between customers, vendors, operations teams, project leadership, compliance systems, and regulatory agencies to ensure TCE remains fully qualified and compliant to perform work across all applicable markets and customer environments.

The ideal candidate understands telecom, construction, or infrastructure operations and can effectively manage multiple concurrent compliance workflows in a fast-paced environment.
QualificationsWhat You’ll Do

Customer Onboarding & Compliance

Manage customer onboarding requirements from initiation through approval
Coordinate execution and tracking of NDAs, MSAs, insurance certificates, and onboarding documentation
Administer customer compliance systems including:

AVETTA
COMPLI
NDPD
Unify
Customer-specific contractor management portals

Ensure TCE maintains active and compliant status with customer onboarding systems
Coordinate with Safety, Operations, HR, and Finance teams to collect required documentation
Monitor compliance expirations and proactively manage renewals

Vendor & Partner Onboarding

Manage onboarding and compliance qualification of subcontractors and vendors
Collect and validate:

Insurance certificates
W-9 documentation
Safety records
Licensing documentation
Workforce certifications
Compliance acknowledgements

Ensure vendor partners meet customer and regulatory compliance requirements before mobilization
Maintain vendor compliance databases and scorecards

Purchasing & Vendor Operations Support

Support sourcing and contractor procurement activities
Solicit vendor and subcontractor quotations
Perform quote comparisons and bid evaluations
Assist with purchase order requisitioning and tracking
Coordinate vendor invoice matching and reconciliation support
Maintain vendor performance metrics and scorecards
Support operations teams with contractor sourcing and availability coordination

Licensing & Regulatory Compliance

Manage company contractor licensing and business registrations across states, counties, municipalities, and regulatory jurisdictions
Coordinate:

General contractor licensing
Electrical contractor licensing
Business registrations
Annual renewals
Secretary of State filings
Regulatory filings and reporting

Work closely with internal Qualified Party (QP) representatives to maintain licensing compliance
Coordinate testing requirements, continuing education, and filing deadlines for QPs and company licenses
Maintain organized records of all active licenses, bonds, insurance certificates, and compliance filings
Monitor regulatory changes affecting operational compliance

Process Management & Continuous Improvement

Develop and improve onboarding and compliance workflows
Create standardized documentation and tracking systems
Improve visibility into compliance status, expirations, and operational readiness
Partner with Operations, Safety, HR, Finance, and Executive Leadership to streamline onboarding processes
Identify operational risks and recommend practical solutions
Support audit preparation and documentation management

Systems & Tools

Partner with Operations using field and project systems (e.g., FieldClix or similar)
Collaborate with Finance using QuickBooks and internal reporting tools
Utilize Google Workspace or Microsoft Office Suite for dashboards, documentation, and reporting
Improve data flow between field execution, finance, and leadership

Cross-Functional Partnership

Work closely with Project Managers, Operations Managers, and Finance
Support project planning, change management, and scope tracking
Identify process gaps and recommend practical improvements
Act as a trusted advisor to executive leadership

Governance & Continuous Improvement

Support standardization of project setup, reporting, and closeout
Improve forecasting accuracy and early risk identification
Help scale project controls processes as the company grows

What You Need to Be a Fit

5–10+ years of experience in onboarding, compliance, licensing, vendor management, operations coordination, or related roles
Experience in telecom, construction, infrastructure, utilities, or industrial services strongly preferred
Strong understanding of contractor licensing and regulatory compliance processes
Comfort working with incomplete data and building clarity
Experience partnering with operations and finance teams
Proficiency with spreadsheets, reporting tools, and project systems
Strong organizational and documentation management skills
High attention to detail and accountability

Pay & Benefits

Market salary range: $80,000–$110,000, based on experience and scope
EXCELLENT benefits including medical, dental, vision, life, disability, and supplemental coverage
Paid time off and holidays
High-visibility role with direct impact on company performance

Why TCE

Project controls is viewed as a strategic function—not overhead
Direct access to operations and executive leadership
Opportunity to build structure that actually helps the field
Culture that values accountability, clarity, and execution

At TCE, the successful onboarding of partners helps generate high-quality & performance opportunities!