Onboarding Program Manager
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.
What we are looking for:
We are looking for a highly organised and process-driven Onboarding Program Manager to lead the structured execution of customer onboarding programs from deal close through deployment and adoption.
What you will be doing:
In this role, you will coordinate onboarding projects across multiple customer segments (Tier 0–Tier 3), ensuring milestones are delivered on time, documentation is maintained, and internal teams remain aligned throughout the onboarding journey.
Your work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding.
This is an execution focused role centered on project coordination, process consistency, and cross functional collaboration. You’ll play a key part in shaping a seamless onboarding experience that sets our customers up for long-term success.
You will be responsible for:
Program & Project Coordination
Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
Maintain structured project plans, task tracking, and status reporting
Monitor risks, dependencies, and delays, escalating where necessary
Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
Sales → Customer Success Handover
Coordinate the structured Sales-to-CS handover process
Ensure complete knowledge transfer prior to onboarding kick-off
Validate that onboarding inputs are captured, including:
Customer stakeholders and contacts
Account structure and hierarchy
Deployment scope and integration requirements
Technical prerequisites and constraints
Maintain standardized handover documentation and templates
Process Management & Tooling
Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
Ensure onboarding documentation is centrally stored and version controlled
Meeting & Workshop Coordination
Coordinate onboarding meetings including:
Deployment sessions
Upgrade planning
SIEM integrations
Forest Recovery Test coordination
Document outcomes and track follow-up actions
Process Improvement & Scale
Identify opportunities to standardise onboarding workflows across customer tiers
Maintain structured onboarding templates and milestone frameworks
Embed key adoption checkpoints into onboarding programs
Customer Success Support
Support CSMs during onboarding with coordination, scheduling, and milestone tracking
Maintain onboarding dashboards and success plans
Track adoption-readiness checkpoints and flag risks
Customer Health Checks & Voice of Customer (VoC)
Manage health check workflows and data collection
Consolidate insights for Customer Success leadership
Coordinate VoC surveys and reporting
Documentation & Playbook Management
Maintain onboarding playbooks and documentation including:
Hardening guides
Customer questionnaires
Environment validation checklists
SIEM integration prerequisites
Deployment and recovery testing documentation
Ensure all materials are current, structured, and version controlled
What you will bring to the table:
Required
2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
Proven ability to manage multiple concurrent projects across cross-functional teams
Strong skills in milestone tracking, risk management, and dependency coordination
Exceptional organization and attention to detail
Excellent written and verbal communication skills
Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
A structured, process-oriented mindset
Preferred
Experience working with CS, Technical Delivery or Professional Services teams
Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments
Experience supporting onboarding across multiple customer segments
Why Join Semperis?
You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.
**Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.