Onboarding Specialist

About the Role

The Onboarding Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.

You're excited about this opportunity because you will...

Provide Proactive Outreach:

Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program

Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support

Onboard: 

Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling

Provide ongoing support during the onboarding period to address any questions or concerns students may have

Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling

Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need

Provide Student Support:

Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry

Offer guidance on academic resources, and other support services available to students

Relationship Build:

Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process

Foster a supportive and encouraging environment to increase student engagement and retention

Data Manage:

Track and analyze student data to identify trends and at-risk populations

Maintain accurate records of student interactions and outcomes in the CRM system

We're excited about you because...

Bachelor’s Degree required 

You have strong analytical skills, with a data-driven approach to decision-making

You have excellent interpersonal and communication skills

You have a solution-oriented mindset with the ability to address challenges and optimize processes

You are committed to the mission of Campus and passionate about making education accessible

You have the ability to work independently and as part of a team

Nice to have: Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.

Location: Remote; Working hours: 10:00AM - 7:00PM PST

What you’ll get:

A compensation package that includes a base salary ($47,000 - $56,000) + equity grant 

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized. 

Medical Insurance + free Dental and Vision Insurance

401(k) match

Fertility benefits via Carrot

Take what you need PTO + paid holidays

Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

 At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.