Online Customer Service Representative
London Jewelers is a premier jewelry business that has been family owned and operated for over 95 years. They are seeking a dedicated online customer service representative to manage customer interactions, resolve complaints, and ensure customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Track customer inquiries through multiple websites and through entire lifecycle of customer’s request
- Add products and update content on London Jewelers website
- Maintain Brand pages on London Jewelers website updating banners, products and information
- Daily price and inventory updates on our website
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Track monthly store traffic report
- Daily cash report
- Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
- Provide product and service information and guidance
- Maintain appointment requests for store locations
- Document and update customer records based on interactions
- Follow up and track with customers and the store to ensure their issues are resolved
- Stay updated on product knowledge and company policies
- Follow daily task check list
- Maintain a positive and empathetic attitude toward customers
Skills
- Proven experience as a customer service representative or similar role
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and diffuse upset customers
- Proficient in using ERP software and CRM tools
- Strong problem-solving skills
- Ability to multitask and manage time effectively
- Attention to detail and accuracy
- High school diploma or equivalent; a degree or equivalent
- Flexibility to work in shifts if required
- Good typing skills and computer literacy
- Degree in a relevant field
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with employer matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
Company Overview