Online Student Success Specialist

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Online Student Success Specialist

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Please see Special Instructions for more details.
This role may be eligible for 100% remote work for applicants residing in Texas or in states where TXST is registered as an employer; applicants outside these areas may not qualify. For a list of states where TXST is registered as an employer, please visit https://www.txst.edu/payroll/tax-compliance/out-of-state-employment.html

Posting Information

Posting Information

Posting Number

2026192

Posting/Functional Title

Online Student Success Specialist

University Pay Plan Title

Student Development Specialist II

Location

Other - Remote

Department

TXST Online

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$3,901 -$4,000

Job Category

Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
• Bachelor’s Degree.
• Customer service experience and mindset.
• Ability and comfort to work with online learners by email, phone, and video conferencing.
• Effective communication skills, including detailed notetaking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles.
• Ability to multitask
• Demonstrated ability to work in a high-volume setting
• Demonstrated ability to work independently with minimal supervision
• Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns.

Preferred Qualifications
• Master’s Degree.
• Experience working in a college environment, preferably with direct student contact.
• Previous Academic Advising or Success Coaching experience.
• Experience working with a Student Information System (SIS/ERP), Learning Management System (LMS), Customer Relationship Management System (CRM), and other industry-standard software applications.
• Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups.

Job Description

Responsible for advising and promoting activities and providing leadership opportunities for Texas State students and the campus community.

Job Duties

· Engage online students through email, phone, and web conferencing.
· Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion.
· Provide exceptional customer service to explain complex policies, procedures, and information.
· Connect students to college-wide resources, providing additional referrals as needed.

· Provide basic success coaching.
· Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity.
· Perform outreach services to promote student engagement, success, and completion.
· Maintain a high regard for accuracy and clarity in all student interactions.
· Maintain detailed student records.
· Maintain student confidentiality in accordance with FERPA.
· Stay up to date on changes in curriculum and admissions criteria for online programs.
· Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning.
· Work effectively as a team member, embracing and fostering TXST mission.
· Collaborate with departments across campus as needed.
· Other duties as assigned.

Additional Information to Applicants

This role may be eligible for 100% remote work for applicants residing in Texas or in states where TXST is registered as an employer; applicants outside these areas may not qualify. For a list of states where TXST is registered as an employer, please visit https://www.txst.edu/payroll/tax-compliance/out-of-state-employment.html

Job Open Date

12/15/2025

Job Close Date (posting closes at midnight)

12/19/2025

Open Until Filled

No

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Quick Link

https://jobs.hr.txstate.edu/postings/55428

Applicant Document

Required Documents
• Resume
• Cover Letter
• List of References

Optional Documents
• DD 214/DD1300
• Veteran's Preference
• Licensure
• Certifications

Supplemental Questions

Required fields are indicated with an asterisk (*).
• *
Do you hold a bachelor's degree or higher?
• Yes
• No
• *
Do you have experience in high quality customer service interactions with clients, customers, and or students and have you had to problem solve and handle difficult individuals or situations?

(Open Ended Question)
• *
This position requires multi-tasking through a variety of duties with an unpredictable daily schedule. Describe any experience you have that would prepare you for this type of environment.

(Open Ended Question)

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