Operations Coordinator

Three Ships Beauty is hiring an Operations Coordinator to join their growing team. This role will support the day-to-day execution of operational workflows across warehouse operations, order flow, and inventory tracking, ensuring smooth operations and data accuracy.

Responsibilities

• Process purchase orders, submit invoices, and coordinate on-time fulfillment of purchase orders for retail partners including Whole Foods, Detox Market, Well Canada, and others
• Communicate promptly with retail buyers and the Three Ships sales team about shipping timelines, delays, and inventory shortages
• Monitor Inventory Management System to ensure accurate flow of data and perform manual adjustments as required
• Assist with the management of EDI systems including processing of orders, submission of ASNs, and creation of invoices/carton labels
• Assist with tracking and resolving order issues, including delayed, lost, or damaged shipments
• Support coordination with shipping partners and internal teams to ensure smooth execution of special projects, promotions, and kitting initiatives
• Act as a key point of operational support for the warehouse team, helping ensure workflows remain organized, efficient, and well-communicated
• Communicate with and oversee smooth operations with our US-based 3PL partner, including expediting orders, and creating and monitoring inbound and outbound shipments
• Support inventory movement tracking (receipts, transfers, returns) and flag discrepancies to the Senior Operations Manager
• Participate in warehouse operations meetings to help identify bottlenecks and support continuous improvement initiatives
• Support inventory tracking and reporting, including updating inventory records and assisting with cycle counts
• Help maintain accuracy across systems by identifying and escalating inventory discrepancies or data inconsistencies
• Assist with monitoring inventory levels and flagging potential stock-out or overstock risks
• Support monthly reporting on operational KPIs such as order accuracy, turnaround time, and cost per order
• Assist with maintaining and updating SOPs, checklists, and process documentation for the operations & warehouse team
• Support with inputting data for various reports and processes
• Support implementation of new tools, systems, or process improvements as directed by the Sr Operations Manager
• Help ensure compliance with internal policies, carrier requirements, and operational best practices
• Audit, review and ideate improved processes for the warehouse & operations teams
• Perform general administrative and operational tasks as assigned

Skills

• 1+ years of experience in operations, logistics, supply chain, or warehouse-adjacent roles
• Post-secondary education in Operations, Business, Supply Chain, or a related field is an asset
• Experience supporting data entry. Speedy & accurate
• Strong written and verbal English communication skills
• High attention to detail with excellent organizational and time-management skills
• Comfortable working with data, reports, and operational metrics
• Experience with Google Workspace and/or Microsoft Office
• Ability to work cross-functionally with multiple teams
• Ability to reliably commute 3x weekly between Toronto Office & Brampton Warehouse working locations
• Comfortable working in a fast-paced, hands-on environment; warehouse exposure is an asset
• Experience working with Shopify, SPSCommerce, WMS tools, or inventory systems is an asset

Benefits

• Competitive compensation
• Group Bonus Earning Opportunity.
• We're all owners! All full-time permanent team members are granted stock options. Build long-term ownership in the future we're creating together
• Annual learning & development credit.
• Comprehensive health benefits package, including medical, dental, life, long-term disability and vision coverage
• Fun team offsites & socials
• Flexible work hours & hybrid work model.
• Week of Christmas and New Years off + 2 additional weeks of paid vacation (3 weeks total)
• Annual Paid Day Off for your Birthday!
• Unlimited Wellness Days (to support your physical & mental health)
• Half-day Fridays in the summer
• Free skincare!
• And so much more!

Company Overview