Operations Coordinator
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Operations Coordinator (Home Care Operations)
$28–$30/hour + full benefitsRemote (Must live in CA) | Full-TimeMonday–Friday, 11:00 AM–8:00 PM
About the Role
Tandem Care is hiring an Operations Coordinator to provide cross-line operational support across our Continuous Care, Targeted Care, and On Demand service lines.
This role is designed for someone who thrives in fast-paced, high-volume home care operations and is comfortable being the operational “floor” during the late-morning through evening window. You’ll help keep service running smoothly as the day team transitions off shift — answering client and caregiver calls, handling same-day and next-day schedule changes, supporting scheduling logistics, documenting updates, reviewing visit notes for compliance issues, and executing recurring operations tasks.
This is not a passive administrative role. You will be actively helping solve real-time operational issues across multiple care programs, communicating with clients and caregivers, coordinating with internal teams, and making sure nothing falls through the cracks.
If you are organized, calm under pressure, detail-oriented, and energized by keeping a busy operation moving, this role may be a great fit.
What You’ll Be Doing
Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines
Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member
Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments
Process schedule requests for families who need to add, move, or adjust care visits
Support the scheduling team with schedule mechanics when needed
Return and resolve voicemails received during your shift
Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns
Escalate urgent client or caregiver issues to the appropriate manager
Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
Help identify patterns that may indicate caregiver reliability or retention concerns
Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins
Maintain accurate documentation of all client and caregiver interactions
Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery
This Role Is a Great Fit If You…
Have worked in a licensed home care agency and understand how quickly schedules, client needs, and caregiver availability can change
Are comfortable being on the phone with clients, families, and caregivers throughout the day
Can stay calm and solution-oriented when a caregiver calls out, a client needs a schedule change, or multiple issues happen at once
Are highly organized and able to keep track of many moving pieces
Communicate clearly and document thoroughly
Understand that follow-through matters and that small details can impact client safety and service quality
Are comfortable working across multiple teams and service lines
Can distinguish between what needs immediate escalation and what needs to be documented for follow-up
Are proactive, reliable, and able to work independently in a remote environment
Enjoy operational problem-solving more than traditional administrative work
Qualifications
2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency
Direct experience communicating with caregivers and clients in a fast-paced care environment
Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred
Comfortable working remotely while staying highly responsive and organized
Strong written and verbal communication skills
Strong documentation habits and attention to detail
Ability to manage competing priorities and frequent context switching
Bachelor’s degree preferred, but not required
Why Join Tandem
Competitive pay: $28–$30/hour, based on experience
Full-time, consistent schedule
Comprehensive benefits, including medical, dental, and vision
401(k) with company match
Paid time off
Fully remote role with a highly collaborative team
Clear structure, systems, and expectations
Opportunity to support multiple service lines and gain broad operational exposure
Meaningful work that directly impacts client safety, caregiver support, and quality of care
Ready to Apply?
If you have real home care operations experience and are ready for a role where organization, communication, judgment, and follow-through matter every day, we’d love to hear from you.