Operations Coordinator

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! Now we are looking for the Operations Coordinator for one of our clients.

Position Overview:

The Operations Coordinator will manage a personal portfolio of 35–45 active shipments across Air Import, Ocean Import, and Domestic Trucking (approximately equal split across all three modes). This is a purely hands-on, execution-focused role requiring strong attention to detail, solid freight forwarding fundamentals, and daily proficiency in CargoWise. The ideal candidate understands the full lifecycle of a USA import shipment, including customs clearance processes, and can manage high file volumes with accuracy and professionalism.

Manage 35–45 active shipment files simultaneously in CargoWise across all three modes

Coordinate with carriers, agents, truckers, customs brokers, and clients to ensure on-time execution

Prepare, review, and track shipment documentation — HBLs, MBLs, commercial invoices, packing lists, ISF, and more

Monitor customs clearance status and communicate proactively with brokers and clients

Ensure timely freight release, delivery scheduling, and final-mile coordination

Maintain accurate data entry and file management at all shipment lifecycle stages

Handle financial reconciliation, including cost accruals and invoicing

Manage high email volumes across shipment files professionally and efficiently

Required qualifications
3–5 years of experience in freight forwarding operations (imports focus strongly preferred)

Solid working knowledge of USA import processes and customs clearance workflows (licensed broker not required)

Proficiency in CargoWise (mandatory — hands-on daily use)

Experience across at least two of the three modes: air import, ocean import, and domestic trucking

Strong command of English (verbal and written)

Spanish language skills are a strong plus

High proficiency with Microsoft Outlook, Teams, OneDrive, and SharePoint

Experience using FRONT as a mail client is a plus

Working conditions
Work schedule: Monday - Friday, 8 am - 5 pm EST

A supportive team

Competitive Salary in USD 

Remote eligibility

10+ business days of paid time off

Equipment provided

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.