Operations Coordinator – Logistics & Data Management

Operations Coordinator – Logistics & Data Management

Job Overview

We are seeking a highly detail-oriented and operations-driven Operations Coordinator to support backend operational workflows, logistics tracking, data auditing, and system accuracy management. This role is ideal for someone who enjoys operational “detective work” — identifying discrepancies, maintaining accurate records, tracking workflows, and ensuring operational processes run smoothly.

The position is primarily focused on backend operations, reporting, auditing, and coordination, with light CSR/admin support responsibilities as needed.

This is not a sales-heavy or customer service-focused role. We are looking for a candidate whose core strength is operational execution, process management, and data oversight.

Key Responsibilities

Operations & Logistics Support (80%)

Monitor and track operational workflows, fleet/logistics activity, and system updates

Audit operational records and identify discrepancies or missing information

Maintain accurate CRM and database records

Generate and update KPI reports, operational dashboards, and tracking sheets

Coordinate with internal teams to ensure process accuracy and timely updates

Support dispatch, logistics coordination, and backend operations tasks

Improve workflow efficiency and maintain operational compliance standards

Ensure operational documentation and reporting remain organized and accurate

Perform data reconciliation and quality assurance checks

Administrative & CSR Support (20%)

Assist with administrative coordination and documentation

Provide professional communication support when needed

Handle light customer or internal coordination tasks

Support operational inquiries and follow-ups

Qualifications

Proven experience in:

Operations coordination

Logistics or fleet tracking

Dispatch support

Workflow/process coordination

Data auditing or reporting

Backend operations support

Strong attention to detail and process accuracy

Experience using CRM systems, spreadsheets, and reporting tools

Comfortable handling KPI tracking and operational reporting

Strong organizational and multitasking skills

Analytical mindset with strong problem-solving abilities

Excellent written and verbal communication skills

Ability to work independently and manage multiple workflows

Ideal Candidate Profile

The ideal candidate:

Enjoys backend operational work more than customer-facing tasks

Is naturally detail-oriented and process-driven

Thrives in tracking, auditing, and maintaining system accuracy

Has strong operational ownership and follow-through

Communicates professionally but is operations-focused at their core

Important Note

This role is not suitable for candidates whose background is primarily:

Outbound sales

Appointment setting

Customer service escalation handling

Technical support

High-volume customer interaction roles

We are specifically seeking a backend operations professional with strong coordination, tracking, auditing, and workflow management experience.