Operations Depository Trust Company (DTC) Settlement Analyst

KeyBank is a financial services company seeking an Operations Depository Trust Company (DTC) Settlement Analyst. The role involves the accurate and timely settlement of various trade types and supporting investment professionals in a Trust and Investment Management environment.

Responsibilities

• Support DTC Settlement:
• Deliver out sales of securities through the Depository Trust Company according to industry and department deadlines
• Settle purchases of securities through the Depository Trust Company according to industry and department deadlines
• Resolve settlement problems and issues through analysis and collaboration with both internal and external parties
• Balance trade settlement activity through DTC according to department deadlines
• Perform the net settlement process with DTC according to department and industry deadlines
• Responsible for developing and maintaining relationships with multiple stakeholders, including external clients, line of business partners, investment managers, and operations personnel
• Research and resolve issues as they arise
• Take a leadership role in operational projects and client requests
• Update and maintain policies and procedures
• Perform quality control review on team members’ work
• Provide training for new employees and daily guidance to other analysts as assigned by Section Manager
• Research and resolve trade exceptions and failed trades through coordination and follow-up with investment managers and/or brokers and other Investment Ops areas on a timely basis
• Ability to identify issues and effectively research and resolve problems, including definition of root cause
• Act as a back-up to other team members
• Support team with approvals, reversals, and end of day activities
• Ability to handle multiple tasks at the same time, and meet tight trading deadlines
• Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
• Participate in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

Skills

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience
• 0+ years minimum experience in the financial services industry (could include internships, involvement in school programs, etc.)
• Experience working with Microsoft Office Products (Excel, Word) required
• Basic - Intermediate Excel skills required (VLOOKUP's, Subtotals, etc.)
• Ensures accurate and timely settlement of equity, fixed income, repo, options, swaps, and futures transactions
• Identifies, researches, and resolves trade exceptions, failed trades, and reconciliation breaks quickly and accurately
• Applies strong analytical skills and attention to detail to evaluate issues, determine root causes, and recommend solutions
• Builds effective relationships with investment managers, brokers, internal partners, and external clients to support smooth operations
• Updates, maintains, and follows operational policies and procedures while supporting automation and continuous improvement
• Performs reviews on team members' work to ensure accuracy, consistency, and adherence to standards
• Trains new employees and provides daily guidance to analysts to support team development and operational excellence
• Manages multiple priorities simultaneously and meets tight trade and settlement deadlines in a fast‑paced environment
• Provides proactive, high‑quality service to internal and external clients, ensuring timely support and issue resolution
• Uses Microsoft Excel (VLOOKUP's, Subtotals) and operational systems (e.g., Global Plus) to process, reconcile, and analyze trade data effectively
• Investment Operations experience, preferred

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