Operations Escrow Officer

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology.

About Us  

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.

People First - We communicate with honesty and respect to our customers, colleagues, and partners.

Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.

Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.

About the Role

The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment.

Responsibilities

Communicate, timely, professionally and courteously with our borrower and lender customers

Establish and maintain effective working relationships with a variety of lenders

Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower

Communicate with borrower or lender to resolve curative issues as needed

Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted

Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more

Perform pre-close quality review of all title and escrow documents

Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)

Review and understand lender instructions in their entirety

Complete closings in a timely and high-quality manner

Prepare files for final policy generation, recording, and settlement statement

Confirm vesting during balancing 

Ensure all invoices are obtained and funds collected prior to close

Balance a closing disclosure

Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)

Verify signing details and accuracy of signed loan documents

Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds

Adhere to established quality and compliance standards

Effectively manage and resolve escalations

Required Skills & Experience

5+ years of title & escrow experience with demonstrated success.

Proven customer service experience

Review and understand title search 

Possess ability to understand advanced title and curative items

Ability to speak comfortably with Executive Level associates from Lender Partners

Have a driven, positive attitude and ability to work as a team player

Solution Driven

Recognize and mitigate potential risk to organization

Must understand title search/commitment content and requirements to clear for closing

Excellent phone, email, face-to-face and remote communication skills with the

Ability to handle heavy call volume effectively

The ability to operate in a strategic and forward-thinking manner

The ability to multitask, focus as required and to be proactive

Ability to thrive in a fast-paced, metrics-driven work environment

Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents

Open minded to process changes, continuous system updates and enhancements

Proficient in using various computer programs and ability to navigate educational company provided resources.

Diverse Lender experience required

Effective time management

Resware experience a plus!

#LI-Remote
Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Doma, compensation decisions are dependent on the facts and circumstances of each case.

This job is also eligible for the following compensation components: Commissions

The base salary range for this role is shown below:
$53,550—$77,400 USD

How we’ll value you and make your life a bit easier:

We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.

We currently offer the following benefits to all Full-Time employees:

Work/Life Balance - We encourage taking Paid Time Off (PTO)!

12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)

Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment

Health Savings Account (HSA)

401K with company match program

Short-Term & Long-Term Disability

Supplemental Life and AD&D Insurance

Critical Illness, Injury and Hospital Insurance 

We believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.