Operations & Growth Associate

The Role
As our first employee, you’ll be the operational glue that holds everything together. This is a broad, hands-on role covering product operations, consultant onboarding, payments, customer support, and marketing execution.

If you like variety, ownership, and learning fast, you’ll thrive here. If you need rigid job boundaries and process already written - this won’t be a fit (yet).

What You’ll Be Responsible For

Product & Platform Operations

Test the Gig app end-to-end and report bugs, issues, and UX improvements

Act as the day-to-day liaison with our development team

Help prioritise fixes and improvements based on user feedback

Document workflows and operating processes as we build them (and improve them)

Consultant Acquisition & Onboarding

Identify, reach out to, and recruit qualified consultants for the platform

Manage consultant onboarding, verification, and setup

Create and maintain onboarding guides, FAQs, and training materials

Support consultants with questions, issues, and best-practice usage

Payments & Compliance

Validate video call logs and completed consults

Prepare and manage consultant payment runs

Troubleshoot payment or reconciliation issues

Maintain accurate records and basic reporting

Marketing & Growth Execution

Execute marketing campaigns across email, social, and other digital channels

Support community building and engagement for consultants

Track campaign performance and help iterate based on results

Assist with content coordination (not necessarily creating all content)

Customer Support & Experience

Be the first point of contact for customer questions, issues, and complaints

Resolve issues quickly and professionally

Capture feedback and translate it into product or process improvements

Who We’re Looking For
You don’t need to know everything—but you do need to be smart, resourceful, and comfortable figuring things out.
Required

2+ years’ experience in a digital role (startup, SaaS, operations, support, marketing, or similar)

Strong digital literacy—comfortable with apps, dashboards, workflows, and online tools

Must have experience in creating AI agents

Excellent written English and clear communication skills

Highly organised, detail-oriented, and reliable

Comfortable working remotely and independently

Based in the Philippines with a stable internet connection

Nice to Have

Experience working with startups or early-stage companies

Familiarity with marketplaces, SaaS platforms, or fintech/payments

Experience in customer support, onboarding, or operations

Light marketing or campaign execution experience

“Builder” mindset—happy to create processes from scratch

Why This Role Is Interesting

You’ll be employee #1 at a global startup

You’ll learn product, operations, payments, marketing, and customer experience

You’ll work directly with the founders and help shape the company