Operations & Logistics Coordinator | Dayshift | Remote
ZigZag is looking for an Operations & Logistics Coordinator to join our team!
About the Role
This is a full-spectrum operations role. You will own everything that keeps the business running day-to-day — from the moment an order is placed to the moment it's delivered and invoiced. The founder focuses exclusively on product, commercial relationships, and custom order strategy. Everything else is yours to manage, anticipate, and execute without being asked.
This role is not for someone who waits for instruction. It is for someone who sees what needs to be done and does it.
What You'll Own
Order Management
Process all confirmed orders accurately and without delay
Coordinate with the factory on production timelines and flag issues proactively
Track all orders from confirmation through to delivery
Maintain accurate order records at all times
Logistics & Freight
Manage all freight bookings, courier coordination, and delivery scheduling
Liaise with logistics partners to resolve delays, damages, or delivery issues
Ensure all shipping documentation is accurate and complete
Invoicing & Administration
Issue invoices promptly upon order confirmation or agreed milestones
Follow up on outstanding payments systematically
Maintain organised records across all administrative functions
Manage and update SOPs continuously — not as a one-off task
Customer Communications
Handle all inbound customer queries professionally and promptly
Provide accurate order status updates without customer follow-up being required
Escalate only custom order queries and pricing decisions to the founder
Resolve standard complaints and issues independently
Supplier & Vendor Coordination
Maintain relationships with suppliers and service providers
Track purchase orders and confirm delivery timelines
Communicate proactively when issues arise — never after the fact
General Operations
Identify inefficiencies and fix them without being told
Maintain all operational documentation and systems
Support the business through website relaunch and growth phases with whatever is needed operationally
What We're Looking For
Minimum 3 years in an operations, logistics coordination, or similar role
Demonstrated experience managing freight and order fulfilment — not just administrative support
Experience with invoicing and basic financial administration
Exceptional written English — your customer communications represent a premium brand
Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly
Available and responsive during Australian business hours — this is non-negotiable
Someone who treats a quiet day as an opportunity to get ahead, not as permission to stop working
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
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