Operations Manager - PH

Operations Manager

Remote, Philippines  |  Full-Time

Employment Type:  Full-Time, Remote, Independent Contractor

Location:  Philippines (PH-based candidates only)

Reports To:  CEO, Sphere Health

Start Date:  June 2026

ROLE SUMMARY

The Operations Manager will be the central coordination point for patient billing, document management, and inbound support queries. This role sits at the intersection of patient experience and operational excellence, requiring strong written English, meticulous attention to detail, and comfort operating in a fast-moving, pre-launch environment. The ideal candidate is discreet, proactive, and experienced in healthcare or telehealth operations where patient confidentiality is non-negotiable.

KEY RESPONSIBILITIES

Billing and Financial Coordination

Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness

Liaise with the care operations and finance teams on outstanding billing matters; maintain records and flag discrepancies to leadership

Patient Document and Records Management

Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance

Coordinate document requests across patient cases including lab results, medical history, and clinician correspondence

Patient Support and Communications

Serve as a first point of contact for inbound patient queries across email and platform support channels

Respond promptly and with care; triage clinical questions to the appropriate Sphere clinician or care team and maintain resolution logs

Operations Coordination

Support scheduling, vendor coordination, and administrative workflows across the platform

Develop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations

QUALIFICATIONS AND REQUIREMENTS

Required

3+ years in operations management, medical administration, or a comparable role

Excellent written and verbal English, professional, warm, and precise at all times

Experience with cash-pay or direct-to-consumer medical billing and payment workflows

Rigorous approach to patient confidentiality and HIPAA-compliant document management

Proficiency in Google Workspace, Microsoft Office, and EMR or telehealth platform tools

Self-directed with strong deadline management; available across US Eastern time zone

Preferred

Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment

Familiarity with lab-based screening workflows, membership billing models, or subscription support

Background in patient-facing support or healthcare CRM platforms

WHAT WE OFFER

Competitive compensation commensurate with experience

A founding-team environment where your work directly shapes how the platform operates and how patients experience care

Long-term, stable remote engagement with a purpose-driven, physician-led team

Ownership, autonomy, and the pace of a pre-launch platform with real momentum

HOW TO APPLY

Submit a current resume and brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range send to ksantos@direzzefamilyoffice.com