Operations Manager (Real Estate, Tech + Agency)

Long-Term, 30 hrs/week | Real Estate + CRM SaaS Company | Project Management + Leadership Role

⸻

ABOUT Our Company

We are a fast-growing real estate technology and support company built on top of the GoHighLevel (GHL) platform. We support real estate agents, teams, and brokerages with:

• CRM management

• Lead generation workflows

• Automation systems

• ISA support

• Social media + marketing services

• Training + coaching

• Done-for-you operations

We’re building an in-house operations team to replace outsourced pods and create a smooth, unified system for our clients.

We are looking for an Operations VA (COO-Lite) who can act as the CEO’s right hand… directing the team, managing workflow, building SOPs, and keeping the company running smoothly.

⸻

POSITION OVERVIEW

This role is ideal for someone with experience in:

• Project management

• Team coordination

• SOP creation

• CRM (preferably GHL)

• Agency operations

• Fast-moving, multi-department environments

You will work closely with the CEO to manage all internal operations, support multiple departments, and ensure that work is delivered on time and at a high level.

This is a leadership VA role — not a task-based assistant position.

⸻

KEY RESPONSIBILITIES

1. Project & Task Management (ClickUp)

• Manage the entire ClickUp workspace and ensure tasks move through each stage

• Assign tasks to team members (video editor, ISA lead, CRM support)

• Follow up daily to ensure deliverables are on track

• Track progress, deadlines, and quality

2. Team Communication & Oversight

• Run daily stand-ups with the VA team

• Communicate expectations and priorities clearly

• Monitor Slack and keep conversations organized

• Reduce back-and-forth by gathering all needed info up front

3. Standard Operating Procedures (SOPs)

• Build new SOPs for:

• ISA workflow

• CRM support processes

• Client onboarding

• Internal management systems

• Knowledge Base documentation

• Update and maintain existing SOPs

4. CEO Support (High-Level)

• Help organize and delegate projects

• Convert ideas and voice notes into actionable tasks

• Serve as the first point of contact for team questions

• Anticipate needs and keep the organization running efficiently

5. CRM & Technical Coordination

(No advanced coding required — just familiarity)

• Understand basic functions of GoHighLevel / FlowSper

• Work with CRM Support VAs to manage:

• Tickets

• Client issues

• Workflow changes

• New feature rollouts

• Review Knowledge Base updates for accuracy

6. Quality Control & Process Improvement

• Review work before it goes to clients

• Identify bottlenecks and fix system issues

• Keep documentation and dashboards updated

⸻

REQUIREMENTS

Must-Have Skills

• Strong project management experience

• Experience managing teams or multiple VAs

• Excellent English communication

• GoHighLevel familiarity (or similar CRM: HubSpot, Salesforce, KVCore, Follow Up Boss, etc.)

• Detail-oriented and systems-minded

• Comfortable in a leadership role

• Strong documentation skills (SOP writing)

• Experience with ClickUp, Trello, Asana, or Notion

Bonus (Not Required)

• Real estate industry experience

• Experience in SaaS or agency operations

• Ability to create simple Loom tutorials

• Familiarity with automation workflows

⸻

HOURS & AVAILABILITY

• 25–30 hours per week

• Must attend a daily meeting (M–F)

• Flexible hours otherwise

• Long-term position (12+ months)

⸻

COMPENSATION

• $6–$8 per hour (based on experience)

• Room for promotion to full Operations Manager or COO as our company scales

⸻

WHO THIS ROLE IS PERFECT FOR

Someone who:

• Thrives on structure and organization

• Likes leading people and coordinating teams

• Wants a long-term home where they can grow

• Enjoys building systems and processes

• Learns new platforms quickly

• Wants to work closely with a CEO

• Loves solving problems and keeping a company running smoothly

⸻

HOW TO APPLY

Please submit:

1. A short introduction about yourself

2. Your project management experience

3. Your experience with GoHighLevel or other CRMs

4. A sample SOP or link to documentation you’ve created

5. Your availability and hourly rate

Apply tot his job