Operations Scale & Planning Lead

Key Responsibilities

Operational Scale Planning

Analyze current operational capacity, SLA performance, and throughput

Identify operational bottlenecks and potential breaking points

Design scalable team structures and realistic headcount plans

Build monitoring frameworks to support higher operational volume

Warehouse & Logistics Expansion

Design operating models for new warehouse expansion

Define staffing structures, reporting lines, and inventory allocation logic

Evaluate cost and SLA impact of different logistics and warehouse setups

Data & Monitoring Structure

Define key operational metrics and data requirements

Work with Data teams to ensure dashboards reflect operational reality

Identify operational blind spots and improve monitoring logic

Workflow Governance

Assess operational impact of system changes, pilots, or new initiatives

Define operational readiness requirements before launches

Align workflows across Operations, Product, and Sales teams

Operational Efficiency & Network Evaluation

Evaluate logistics and warehouse structures

Review cost-per-order and vendor performance

Recommend structural improvements to increase efficiency

Process Alignment & Change Management

Define new operational processes when workflows change

Ensure documentation and SOPs are in place

Align teams across Operations and other functions to ensure successful adoption

Requirements

Experience

8–12 years of experience in operations, business operations, or strategy roles

Experience working with warehouse, logistics, or fulfillment networks

Exposure to data-driven operational environments

Experience planning operational scale, expansion, or network design

Strong cross-functional collaboration experience

Preferred Background

Experience in scaled startups or tech companies

Exposure to operations planning or network operations in large e-commerce environments

Mindset

Structured and analytical thinker

Practical and grounded in operational realities

Comfortable working in less structured environments

Able to balance strategic planning with practical execution