Order Review Specialist

About LastPass
LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass helps teams and individuals stay productive, minimize risk, and remain prepared as their environments evolve.

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LastPass is looking for a Order Review Specialist: 

In this role, you will join the Finance Support Operations team and manage customer transactions from order entry to payment, ensure accuracy and compliance with company policies, thrive in a global, high-volume environment, and collaborate with cross-functional teams across multiple time zones.

Due to the global nature of our business, this role requires flexibility in working hours, including regular alignment with U.S. time zones.

About the team:

The Order Processing & Collections team manages customer transactions from order entry to payment. They partner closely with Sales, Accounting, Legal, FP&A, Customer Care, and Compliance to ensure accuracy, resolve issues, and maintain compliance. Team members drive operational excellence through day-to-day execution, reporting support, and adherence to finance controls and policies.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Finance Support Operations has high visibility within LastPass and reports directly to the CFO. In this role, you will collaborate with a broad range of internal and external stakeholders, including Sales, Controller/Accounting, Legal Counsel, FP&A, Customer Care, Internal and External Audit, and Compliance, to support day-to-day operations and shared finance objectives.

What are some of the exciting challenges you will be working on?

Reviewing and actioning internal cases in Salesforce, including refund requests, in line with company policies and standard service commitments

Managing tax exemptions, chargebacks, invoicing, and payment processing to ensure accurate and timely transaction handling

Reviewing sales orders, contract terms, and opportunities for compliance with ASC 606, US GAAP, and Finance Support Operations policies within ERP systems (NetSuite, Zuora)

Meeting month-end and quarter-end deadlines while providing timely cross-functional support to internal and external stakeholders

Communicating professionally across teams and supporting internal/external audit requests through documentation and data gathering

Contributing to special projects and initiatives as directed by Finance Support Operations leadership

What does it take to work at LastPass?

Proven experience in finance, deal desk, collections, or Finance Support Operations, including billing disputes, resolution management, and use of a sales opportunity system such as Salesforce.com

Demonstrated ability to process high volumes of complex transactions accurately and under pressure, with strong attention to detail

Reliable and accountable, committed to meeting deadlines and delivering consistent quality in a team environment

Ability to prioritize competing tasks and adapt quickly to shifting workflow demands in a fast-paced environment

Collaborative mindset, comfortable working across a global team and bringing curiosity when navigating complex situations

Strong communication skills with the ability to engage internal and external stakeholders with professionalism and clarity

It's great, but not required:

Background in Accounting, Finance, Business, or a related field

Intermediate proficiency with MS Office products, including Excel, Word, and PowerPoint

Prior experience working in a remote-first environment using collaboration tools such as Microsoft Teams or Zoom

Why LastPass?

Market-leading password manager

High-growth, collaborative environment with inclusive teams

Remote-first culture

Competitive compensation

Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days

Parental leave

Comprehensive health coverage, including dependents

Home office setup support

LastPass Families free account for up to 5 members

Continuous learning and development opportunities, including an annual learning stipend to invest in your growth

Peer-to-peer recognition through Motivosity

Employee Assistance Program for well-being support

Remote work stipend to support your home office needs

Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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