OSO Intake Specialist - HomeCare
Location Detail: 76 Batterson Park Farmington (10631)
Shift Detail: This is a remote position. The position requires working rotating weekends and holidays.
The OSO Intake Specialist is responsible for managing and processing referrals received through Internal
Referral Portals (IRP) and External Referral Portals (ERP) as well as community referrals for Home Health
and Hospice services. This role ensures obtaining accurate intake documentation, timely communication
with referral sources, and efficient data entry into the Electronic Medical Record (EMR) system to support
smooth patient onboarding and care coordination to the local region intake teams.
• Monitor and process incoming referrals via IRP and ERP, Forcura Fax systems and community referral platforms
• Review referral documentation for completeness, accuracy, and compliance.
• Enter referral data into the Provider Link and Home Care Home Base (HCHB) EMR system tools
• Effectively communicate across multiple referral platforms and correspondence streams (email, faxing etc.)
• Effectively communicate with Business Development teams and community referral sources
• Establish effective processes to quickly obtain timely referrals, obtain missing documentation or collaborate to obtain needed referral information
• Coordinate with Operations Support Office (OSO) Clinical Intake Specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region level
• Verify payer source and in-network insurance acceptance to confirm 1st level financial clearance and referral process success
• Escalate urgent or complex referrals to appropriate clinical and operational leadership teams
• Collaborate with internal departments (Authorization, Billing, Scheduling) to support smooth transitions of care
Qualifications
Minimum Requirements:
Education: High School Diploma
Experience: 1 year in administrative field
Preferred Requirements:
Education: Bachelor’s Degree in Healthcare Administration or related field
Experience: 3 years in a Healthcare setting (billing, authorization or intake preferred)
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