Outbound Call Center Representative
At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Job Description:
Additional Job Description
Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:
Arizona: Tempe
South Dakota: Aberdeen, Rapid City
North Dakota: Bismark, Fargo, Minot
Montana: Billings, Butte,
Wyoming: Casper, Cheyenne
Idaho: Coeur d’Alene, Lewiston
Texas: El Paso
Pay Range: $16.40–$17.99 per hour
We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.
If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.
What You’ll Do
Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)
Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)
Build rapport and provide excellent customer service
Encourage donors to continue supporting lifesaving causes
Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
Maintain accurate donor information and appointment details
Meet daily and weekly performance goals and metrics
Work collaboratively in a supportive remote team environment
What We’re Looking For
Positive attitude and strong communication skills
Comfortable spending most of the workday on the phone
Goal-oriented and motivated by performance metrics
Ability to stay resilient and professional when facing rejection
Strong multitasking and computer skills
Dependable attendance and punctuality
Ability to work independently in a remote setting
Preferred Experience
Customer service experience
Call center experience
Appointment scheduling, sales, collections, or outreach experience
Training Schedule
Paid Training – 100% attendance required
Monday–Friday
9:00 AM–5:30 PM Arizona Time
Four weeks
Post-Training Schedules
You will be assigned one of the following schedules:
Tuesday–Saturday | 10:30 AM–7:00 PM
Sunday–Thursday | 10:30 AM–7:00 PM
You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.
Why Join Us?
Meaningful work that impacts lives
Supportive team culture
Paid training
Stable full-time schedule
Opportunity to grow and develop professionally
Join a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives.
#CSRAD
Hiring Restrictions:
Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.
Location:
1524 West 14th Street
#120
Tempe, AZ 85281
Job Category:
Sales / Community Outreach
Contact Information: careers@vitalant.org
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.