Part Time Call Center Representative
Description:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance to existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements:
Experience in a remote and fast-paced environment
Minimum of 3 years of service-related experience in a call center environment
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
Must be able to work mandatory OT during peak seasons or as required
Experience with chat is a plus
SAP experience is a plus
Automatic Call Distributor (ACD) system experience is a plus
App pairing and/or basic trouble shooting is a plus
Bilingual is a plus (Spanish)
Benefits:
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