**Part Time Customer Care Advisor - Evening Remote Work Opportunity with arenaflex**

Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If you're based near Leeds, West Yorkshire, and have a strong desire to work evenings remotely, we have an exciting opportunity for you to join arenaflex, a rapidly growing 5-star warranty business.

**About arenaflex**

arenaflex is a leading provider of innovative warranty solutions, dedicated to revolutionizing the industry with our commitment to quality and passion. As the UK's only 5-star rated motor warranty company, we're driven by a mission to set new standards and lead the market by example. Our team is passionate about delivering exceptional customer care, and we're seeking like-minded individuals to join our dynamic team.

**The Role**

As a Part Time Customer Care Advisor, you will play a vital role in assisting customers calling from Jamaica with potential warranty claims. Your primary responsibilities will include:

* Dealing with incoming calls from customers in Jamaica, providing exceptional customer service and resolving their queries in a timely and professional manner.
* Taking accurate details from customers, ensuring clarity and understanding throughout the conversation.
* Processing incoming and outgoing emails, maintaining effective communication with customers and colleagues.
* Performing computer-based administration tasks, including data entry and record-keeping.
* Maintaining a good level of product knowledge to provide informed responses to customer queries.
* Working effectively under own supervision, taking direction from the Customer Care Director, and contributing to a positive team environment.

**Key Skills and Qualifications**

To succeed in this role, you will need:

* Experience in customer service, with a strong focus on delivering exceptional customer experiences.
* Excellent telephone manner, with the ability to engage with customers and ensure a positive experience.
* Basic knowledge of Motor Vehicle parts is preferred, but not essential.
* Proficiency in the Microsoft Office suite, including Outlook, MS Word, and MS Excel.
* Familiarity with or knowledge of Patois (Jamaican Dialect) could be beneficial, but is not a requirement.
* Effective verbal and written communication skills, with the ability to interact with customers in a clear and concise manner.
* Attention to detail, with the ability to work accurately and efficiently.
* Ability to work under own supervision, taking direction from the Customer Care Director.
* Good sense of humour, with a positive attitude and a willingness to learn and grow.

**Working Hours and Benefits**

As a Part Time Customer Care Advisor, you will work a flexible schedule of 30-35 hours per week, with the following working hours:

* Winter working hours: Monday to Friday, 4:30pm-10:30pm
* Summer working hours: Monday to Friday, 5:30pm-11:30pm

You will be reporting to our Customer Care Director, who is based in our Leeds office. arenaflex offers a range of benefits, including:

* 25 days holiday plus Jamaican Public Holidays
* Company events
* Company pension
* Sick pay
* Work from home

**Location and Schedule**

The role is based in Leeds, West Yorkshire, with the opportunity to work remotely. The schedule is Monday to Friday, with night shift hours.

**Experience and Qualifications**

To be considered for this role, you will need:

* 3 years' experience in customer service
* 3 years' experience in Microsoft Office, including Outlook, MS Word, and MS Excel
* 2 years' experience in data entry
* Location: Leeds (West Yorkshire, Yorkshire and Humberside Region)

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.

**Apply Now**

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