**Part-Time Customer Experience Representative – Delivering Exceptional Experiences for B-Stock's Valued Customers**

Are you a customer experience enthusiast with a passion for delivering personalized solutions and exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Part-Time Customer Experience Representative. In this role, you will play a vital part in shaping the customer experience for our small business buyers, navigating situations to grow their business, and driving first-class interactions through various channels.

**About blithequark**

blithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from top brands and retailers to entrepreneurs looking to purchase valuable merchandise for their resale businesses. With a growing need for re-commerce solutions to keep products in use as long as possible, blithequark is proud to play a significant part in powering resale, reuse, and the circular economy.

**Key Responsibilities**

As a Part-Time Customer Experience Representative, you will be responsible for delivering a personalized, positive customer experience through various forms of contact, including:

* Inbound telephone support
* Web-based chat support
* Email Support
* Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
* Advocate on behalf of the customers internally by proactively identifying areas of opportunity
* Assist customers with account creation and troubleshooting
* Communicate with customers and third-party suppliers ensuring a smooth transaction process
* With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
* Complete ongoing and one-time projects to the benefit of customers and internal teams

**Minimum Qualifications, Job Skills, and Abilities**

To succeed in this role, you will need:

* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals

**Preferred Qualifications**

While not required, we welcome candidates with:

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM

**Schedule and Compensation**

This is a part-time position, 20 hours a week, with a schedule of Monday-Friday. The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

**Employee Benefits**

As a valued member of our team, you will enjoy:

* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks

**Work Environment and Company Culture**

At blithequark, we believe in creating a work environment that is inclusive, supportive, and fun. Our core values have shaped the company we are today and will continue to drive our success for many years to come:

* Make Each Dollar Count
* Take Our Work Seriously, Not Ourselves
* Do The Hard Things Today That Will Pay Off Tomorrow
* Use Trust As The Best Measure Of Success
* Find Strength In Numbers

**How to Apply**

If you are a customer experience enthusiast with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our careers page at bstock.com/careers/ to learn more about our company culture and values. Apply now and join our dynamic team as a Part-Time Customer Experience Representative!

Why Work at blithequark?

Our Mission

At blithequark, we are committed to creating a platform that connects buyers and sellers of returned, trade-in, and overstock inventory. Our mission is to provide a simple and direct way for buyers to purchase valuable products directly from retailers, while offering sellers a technology-driven replacement for traditional resale methods.

Our Values

Our core values have shaped the company we are today and will continue to drive our success for many years to come:

* Make Each Dollar Count: Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
* Take Our Work Seriously, Not Ourselves: Everything at blithequark continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
* Do The Hard Things Today That Will Pay Off Tomorrow: We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
* Use Trust As The Best Measure Of Success: The trust we earn along the way is more valuable than money.

Without trust from both our buyers and sellers, our business won't succeed.
* Find Strength In Numbers: Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

Our Benefits

As a valued member of our team, you will enjoy:

* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks

Our Culture

At blithequark, we believe in creating a work environment that is inclusive, supportive, and fun. We're a team of innovators and problem-solvers who are passionate about delivering exceptional customer experiences. If you're a customer experience enthusiast with a passion for delivering personalized solutions and exceptional service, we invite you to join our dynamic team as a Part-Time Customer Experience Representative.

How to Apply

If you're ready to take your customer experience skills to the next level, please visit our careers page at bstock.com/careers/ to learn more about our company culture and values. Apply now and join our team as a Part-Time Customer Experience Representative!

Apply for this job