**Part-Time Customer Experience Representative – Driving Exceptional Customer Experiences at blithequark**
Are you passionate about delivering exceptional customer experiences and finding creative solutions to customers' inquiries? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Part-Time Customer Experience Representative. As a key member of our customer experience team, you will play a vital role in engaging and educating our small business buyers, providing personalized support through various channels, and driving process improvements to enhance the overall customer experience.
**About blithequark**
blithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy through our platform, annually selling over 130 million items across all categories and conditions. With a strong focus on innovation and customer satisfaction, we strive to create a better experience for our customers and internal teams.
**Key Responsibilities**
As a Part-Time Customer Experience Representative, you will be responsible for:
* Delivering personalized, positive customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support
* Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
* Advocating on behalf of customers internally by proactively identifying areas of opportunity
* Assisting customers with account creation and troubleshooting
* Communicating with customers and third-party suppliers to ensure a smooth transaction process
* Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries
* Completing ongoing and one-time projects to the benefit of customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities**
* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Ability to work independently or as part of a team to accomplish goals
**Preferred Qualifications**
* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM
**Schedule and Compensation**
This is a part-time position, 20 hours a week, with a schedule of Monday-Friday. The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
**Employee Benefits**
* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks
**Our Values**
At blithequark, we live by our core values:
* Make Each Dollar Count: We believe that every dollar matters to our clients, and we strive to make the most of every opportunity.
* Take Our Work Seriously, Not Ourselves: We're passionate about our work, but we don't take ourselves too seriously. We know how to have fun and laugh together.
* Do The Hard Things Today That Will Pay Off Tomorrow: We're willing to put in the hard work today to achieve our long-term goals.
* Use Trust As The Best Measure Of Success: We believe that trust is the foundation of our business, and we strive to earn and maintain the trust of our customers and partners.
* Find Strength In Numbers: We use data to drive our decisions and provide value to our customers.
**Equal Employment Opportunity**
blithequark is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace that is free from discrimination and harassment, and we strive to prevent other forms of inappropriate behavior from ever gaining a foothold in our office.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we invite you to apply for this part-time position. Please visit our careers page at to learn more about our company culture and values.
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