**Part Time Customer Service Representative – Join arenaflex's Global Team and Make a Difference in People's Lives**

At arenaflex, we're passionate about changing lives one healthy meal at a time. For over 75 years, we've been dedicated to providing the best stainless steel waterless cookware in the industry, and our commitment to excellence has earned us a reputation as a leader in the industry. With over 500 authorized dealers in more than 60 countries, we're proud to be a part of so many families' lives, helping them create healthy, delicious meals that bring people together.

**Our Mission and Values**

At arenaflex, we believe that the kitchen and the family table are the heart of the home, where everyone belongs. We're committed to creating a culture that values family, excellence, integrity, passion, and empowerment. We're a team of like-minded individuals who share a common goal: to make a positive impact on people's lives.

**Join Our Team**

We're looking for a Part Time Customer Service Representative to join our global team. As a key member of our customer service team, you'll play a vital role in providing exceptional customer experiences, resolving issues, and helping our dealers grow their businesses.

**Responsibilities**

As a Part Time Customer Service Representative, you'll be responsible for:

* Responding to customer inquiries in a timely and professional manner
* Providing a positive customer experience with each interaction
* Receiving, researching, and answering customer lead inquiries, service issues, product information inquiries, and orders
* Capturing warranty data and entering customer orders for product and replacement parts and accessories
* Entering customer orders for returned merchandise and authorizing refunds, as necessary
* Resolving shipping and order status issues
* Requesting payments from customers regarding outstanding invoices, such as freight and shipping charges
* Performing outbound calls to customers regarding ship dates, refunds, payments, and product delivery or service of product
* Entering orders from customer/sales staff as required for backup
* Managing escalation situations and working with the Global Customer Service Manager to resolve complex issues

**Our Leader**

Our Global Customer Service Manager is a servant leader who is collaborative, approachable, and passionate about our customers and end consumers. They work with a sense of urgency and aligned purpose, and are committed to creating a culture of excellence and integrity.

**Benefits**

As a member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:

* Competitive pay and benefits
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* A commitment to work-life balance and employee well-being

**Requirements**

We're looking for a highly motivated and customer-focused individual with:

* A high school diploma or equivalent
* 2-5 years of customer service experience
* Spanish speaking required (additional languages a plus)
* Warranty experience preferred
* Strong analytical and problem-solving skills to resolve and recommend effective solutions
* Excellent time management skills to respond to customer emails and calls promptly
* Technical skills to use customer records management, word processing, database, and email software

**Why Join arenaflex?**

At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We're an equal opportunity employer, and we welcome applications from candidates of all backgrounds. We're proud to be a part of so many families' lives, and we're excited to have you join our team!

**How to Apply**

If you're passionate about customer service and want to make a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to .

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to creating a culture that values diversity, equity, and inclusion.

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