Part-time Nights/Weekends Customer Service Representative – Remote/Hybrid Opportunity for Exceptional Communicators and Team Players
Welcome to Centah: A Leader in Lead and Workflow Management
Imagine being part of a dynamic team that powers over $3 billion in annual sales for North America's largest home improvement businesses. At Centah, a lead and workflow management company acquired by Financeit in 2017, we're dedicated to delivering exceptional customer experiences through our full-service contact center in Fort Lauderdale, Florida. Our team is passionate about providing top-notch inbound and outbound support, ensuring that customer expectations are met and managed throughout the lifespan of every project.
About the Role: Part-time Nights/Weekends Customer Service Representative
We're seeking an enthusiastic and self-motivated Customer Service Representative to join our friendly team on a part-time basis, working nights and weekends in a remote/hybrid setting. As a Customer Service Representative, you'll be the face of our company, interacting with customers, answering their questions, and providing solutions to their concerns. If you're a people person with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you!
Key Responsibilities:
- Answer incoming calls and respond to customer requests in a timely and professional manner
- Work in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously
- Book appointments for members with a high degree of data accuracy, ensuring seamless communication and follow-up
- Maintain excellent written and verbal communication skills, consistently providing clear and concise information to customers
- Identify and escalate issues to supervisors, ensuring prompt resolution and minimizing customer dissatisfaction
- Adapt to changing guidelines and procedures, demonstrating flexibility and a willingness to learn
- Inform clients by explaining procedures, answering questions, and providing information, ensuring that customers feel supported and informed
- Maintain and improve quality results by adhering to standards and guidelines, continuously striving for excellence in customer service
Requirements and Qualifications:
To succeed in this role, you'll need:
- A high school diploma or G.E.D.
- Minimum of one year of experience in an inbound/outbound call center or retail environment (preferred)
- Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner
- Ability to multitask, speaking on the phone, using a computer, and typing simultaneously
- Ability to type at least 25 words per minute (preferred)
- Experience in providing exceptional customer service, with a focus on maintaining established quality requirements
- Must be able to pass a background check
What We Offer:
In return for your hard work and dedication, we offer:
- Opportunity to work from home, with the flexibility to balance your work and personal life
- $15,000 Life Insurance (Company Paid), providing peace of mind and financial security
- 401K plan eligibility after 1 year of service, with a company match of up to 4%, helping you plan for your future
- Weekly/monthly gift card drawings/contests for meeting goals, recognizing and rewarding your achievements
- Career learning and development programs, providing opportunities for growth and advancement
- Casual dress code, creating a relaxed and comfortable work environment