Part-Time Virtual Medical Assistant (Outbound Calls, Scheduling, Clinic Support & Marketing)

Part-Time Virtual Medical Assistant (Outbound Calls, Scheduling, Clinic Support & Marketing)

Location: Remote — Must be available during U.S. Pacific Time

Hours: Part-time (20 hrs/week)

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✨ About the Role

We are a rapidly growing integrative primary care and chronic care management practice serving seniors and adults with complex medical conditions across California. We are looking for a highly organized, tech-savvy, and compassionate Virtual Medical Assistant who is also confident with outbound calls, warm leads, clinic coordination, and basic marketing tasks.

This role is ideal for someone who enjoys both patient-facing communication and operational support, and wants to grow with an innovative, mission-driven healthcare practice.

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Core Responsibilities

Outbound Calls, Warm Leads & Scheduling

• Make outbound calls to warm leads, referral partners, facilities, and prospective patients.

• Comfortable with cold outreach using prepared scripts—primarily to ALFs, senior centers, discharge planners, community partners.

• Schedule, confirm, reschedule, and follow up on virtual and in-person appointments.

• Provide reminder calls and ensure patients understand visit logistics.

• Track all outreach, responses, and outcomes in EMR/CRM systems (training provided).

Clinic Operations & Administrative Support

• Conduct eligibility checks, insurance verification, and intake tasks.

• Assist with medication refill requests under supervision.

• Review lab results and route appropriately to provider.

• Update patient information and maintain accurate documentation.

• Handle patient questions and communications confidently and professionally.

• Support billing admin tasks (optional but preferred).

Patient & Partner Communication

• Answer patient inquiries via phone, email, text, or portal within practice response-time guidelines.

• Provide warm, clear, empathetic communication—especially for seniors and caregivers.

• Build rapport with assisted living directors, case managers, and community partners.

Marketing & Social Media Support (Bonus Responsibilities)

• Post updates, class announcements, and educational content on social media (Instagram, Facebook, YouTube).

• Assist with scheduling posts, basic graphic/editorial updates, and outreach messages.

• Help with patient engagement campaigns and community outreach projects.

Other Tasks

• Support workshops, group visits, and special outreach initiatives.

• Maintain spreadsheets, trackers, and logs.

• Assist with anything that helps the clinic run smoothly and grow.

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✔️ Required Qualifications

• Experience working in a medical or healthcare office (virtual or in-person).

• Strong understanding of medical terminology and clinical workflows.

• Excellent US English verbal and written communication skills.

• Comfortable making outbound calls (warm and cold).

• Tech-savvy and able to quickly learn:

• EMRs (Optimantra or similar)

• CRMs (Streak or similar)

• Google Workspace

• Messaging platforms

• Highly organized with strong attention to detail.

• Reliable internet and working computer/headset.

• Ability to maintain strict confidentiality and follow HIPAA guidelines.

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Preferred Qualifications (Not Required)

• Experience in medical billing, insurance verification, or authorizations.

• Social media management or content posting experience.

• Customer service or call center background, especially with seniors.

• Experience in assisted living, chronic care, or geriatric care.

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Personal Qualities

• Warm, compassionate, patient-centered approach.

• Confident, friendly phone presence.

• Highly reliable and consistent with follow-through.

• Fast learner who enjoys a dynamic, growing environment.

• Self-starter who can follow SOPs and also take initiative.

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How to Apply

Please send:

1. Your resume

2. A 1–2 minute voice recording introducing yourself

3. Your availability (days/times in Pacific Time)

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