Partner Integrations Specialist

About this job

As Partner Integrations Specialist you will be accountable for the technical delivery of JUMO's integrations end-to-end. This includes initial analysis through to deployment and go-live. You will work closely with JUMO's product, engineering and partner-facing teams to document, plan and execute the technical delivery of our products, and coordinate the partner side of the development lifecycle from inception through to launch and post-launch support. You will report to the Head of Integrations.

You will 

Coordinate and manage the technical delivery of JUMO's products, from scoping to go-live and post-launch support

Manage and coordinate partner-led deployments as needed (during after-hours/late-night partner maintenance windows)

Present and lead technical demos and presentations to external partners or internal teams

Have a willingness to travel across Africa and work with partners on-site

Create and maintain technical integration documentation to capture business requirements for new integrations (sequence, architecture and component diagrams)

Act as the bridge between external partners and internal technical teams

Discuss technical details with internal teams and partners, considering long-term implications and trade-offs

Resolve integration issues through monitoring, root cause analysis and implementation of technical solutions with the relevant internal or external teams

Handle technical escalations and follow up on support requests raised with our technical partners

Perform systems integration testing and user acceptance testing by creating and executing test cases

Make decisions with partial information in a fast-paced environment

You will need

An undergraduate degree or diploma

5 - 8+ years' experience coordinating between multiple teams to deliver software products

A technical background, with experience in:

3rd Party integrations

RESTful APIs, JSON/XML and cloud technologies

Agile processes and software development lifecycles

Technical analysis and requirements gathering

Code-based diagrams, e.g. Mermaid or PlantUML

Stakeholder management skills and the ability to build relationships with partners

A positive and constructive attitude

The ability to self-manage and take ownership, show initiative

The ability to push back constructively and say 'no' where appropriate, both internally and externally

The ability to adapt communication style to technical and non-technical audiences

To be a logical and critical thinker with strong problem-solving skills, able to question assumptions

Attention to detail

The ability to prioritise, take in the bigger picture, and stay flexible with changing priorities

To be comfortable building lightweight tools or automations (e.g. scripts, Google Apps Script, JavaScript, simple web tools)

To embrace change, as the work environment is dynamic, fast-paced and full of challenges

Bonus if you have 

Experience with cloud monitoring services such as Datadog

Experience in fintech, payments, mobile money or e-wallet ecosystems

Fluency with project management tools (e.g. JIRA, Confluence)

Experience with API tooling such as Postman

Experience with code-based diagrams (e.g. Mermaid, PlantUML)

We ask a lot of each other at JUMO, but we give a lot too. 

You will love

Collaborating with smart, engaging people in an inspiring work environment

Working for impact

Growing and learning continuously, with loads of encouragement and support

Boldly taking risks as we navigate new challenges

Flexible work practices enabling your best delivery

Being autonomous and empowered to lead

A stack of leading-edge technologies 

Remote First

This position is based in South Africa.  We operate a remote first working approach, where working remotely is our default way of working.  Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available across some of our main hubs  for collaboration, connection and for the use of those who value working out of an office. You have flexibility where to work from in the country you are hired in, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO.

Diversity and Inclusion

At JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.