Partner Operations Manager

About the Role

The Partner Operations Manager is responsible for driving the execution and optimization of Revenue and Sales Operations initiatives, with a dedicated focus on the partner ecosystem. You will operate both independently and cross-functionally to ensure seamless Partner Operations, optimize existing processes, and enhance partner program performance and engagement. Serving as a key liaison between internal teams, such as Sales, Marketing, and Leadership and external partners, the role requires a highly organized, analytical, and solutions-oriented professional who can balance operational rigor with a mindset for incremental improvement.

A-LIGN will rely on this individual to deliver operational excellence, provide actionable insights, and identify opportunities to strengthen partner-driven revenue growth in a fast-paced environment.

Reports to

VP of GTM Operations

Pay Classification

Full-Time, Exempt

Responsibilities

Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches

Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives

Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses

Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams

Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support

Onboard new partners and manage partner lifecycle processes

Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements

Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team

Maintain and continuously improve partner enablement resources and documentation

Work closely with internal teams to resolve partner issues and support deal execution

Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

Minimum Qualifications

3+ years of experience in marketing operations, partner operations, GTM operations, or a related function, preferably in a B2B or cybersecurity environment; proven ability to operate and optimize established programs, with a focus on incremental process improvement

Proficiency with CRM platforms and reporting tools

Strong project management skills and ability to multitask effectively

Analytical mindset with strong Excel/Google Sheets skills

Excellent written and verbal communication abilities

Highly organized, detail-oriented, and proactive

Experience working cross-functionally in a fast-paced organization

Prior experience in the cybersecurity, technology, or audit industry

Familiarity with channel/partner programs or alliances
Experience with Salesforce and partner relationship management (PRM) tools, preferably Crossbeam

EDUCATION

Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

EXPERIENCE

At least 3 +years of experience in Marketing, Business, or a related field

SKILLS

Ability to meet deadlines with a high degree of motivation

Excellent communication skills

Thrives in a fast-paced environment

Ability to work individually as well as collaboratively

Benefits

Healthcare, Dental, and Vision Benefits

Employer Paid Life Insurance and Disability Insurance

EAP - Employee Assistance Program

Pet Insurance

401(k) Plan with Employer Matching

Competitive Bonus Structure

Home Office Reimbursement

Certification Reimbursement

Personalized Career Coaching

Generous Paid Time Off

Paid Office Closure December 25-January 1

Vacation Bonus

Summer Hours 

About A-LIGN

A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor. To learn more, visit a-lign.com. 

Come Work for A-LIGN!

Apply online today at A-LIGN.com and learn about life at A-LIGN by following us on LinkedIn.

A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!