Partner solutions engineer

About this role

Every company grows differently, and we grow when we help our partners build better generative AI solutions for their enterprise clients. 

We’ve built an incredibly deep partner ecosystem with Global system integrators (GSIs) that's scaling rapidly, and continue to co-create high-impact,  vertical-specific solutions to jointly bring to enterprises across the Financial Services, Healthcare, Retail/CPG, and Technology sectors.  

As our first partner solutions architect, your primary role is to be a solution-minded thought-partner and consultant to our partners and their clients, and the technical lead to bring our joint generative AI solutions to production. The solutions we build with partners often involve integrations with other technologies and the creation of highly sophisticated AI applications and workflows built in Writer.

You will also help enable our partners to use Writer’s AI Studio, our no-code/low-code solution our partners use to build custom AI applications at scale across their enterprise clients.   

Your creativity, proactivity, and thought leadership will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our head of solutions architect, and collaborating closely with our Partner, Sales, customer success, and product teams.

‍♀️ Your responsibilities:

Collaborate with our partner leads and GSI partners to identify the highest-impact solutions, with the highest level of repeatability, to build and distribute across our focus verticals

Co-design and co-build these joint solutions with your technical counterparts across our partners

Scope business and technical requirements across our target accounts with partners, including tools, workflows, data structure, and integration points to ensure Writer can feasibly execute against

Conduct discovery on existing processes across target accounts, identifying and quantifying current business pain and proposed impact of Writer’s solutions to address

Act as the technical lead for RFP responses and evaluations we conduct with our partners

Manage relationships with technical GSI stakeholders

Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations

Work alongside Product and Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output 

⭐️ Is this you?

5+ years in technical customer facing roles, including 3+ years of experience in sales engineering, solutions architecting, customer engineering, or even Product roles

Have worked with Fortune 500 customers for a high growth, B2B SaaS company

Experience with Python that you can build on top of Writer Framework

Experience working with APIs, especially Generative AI services

An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences

Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles

Customer outcome oriented: a laser focus on delivering solutions that create meaningful business results

Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve 

Experience working across many customer stakeholders and teams

Previously been a top-performing SA and have sold 1M+ deals in highly regulated spaces

#LI-Hybrid

Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for:

Home office setup, cell phone, internet

Wellness stipend for gym, massage/chiropractor, personal training, etc.

Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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