Parts Identification Specialist I

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Parts Specialist ID I role that is critical to the success of the Parts Division. The Parts Specialist provides timely replacement parts information to the Field Representatives using various resources including bill of materials, replacement parts list, product engineering and product documentation catalogues. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote

Your Responsibilities:
Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts

Advises all personnel of any changes pertaining to Parts identification via written communication 

Maintains excellent working knowledge of all computer programs related to Parts activity 

Maintains current on product knowledge as it relates to their Parts ID job 

Demonstrates a commitment to act as mentor to other members within the group 

Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification

Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified

Documents identification of parts to the customer via a Help Desk based software system 

Requests are received via e-mail & phone in a fast-paced environment

Your Qualifications: 
High School Diploma or GED

1+ years of customer service experience

1 + year of Oracle or SAP preferred

1 + year of Salesforce preferred

Work experience in an Agile environment preferred

Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: 

Multiple medical insurance plan options + dental and vision insurance  

401K retirement plan with employer match

Paid time off and company paid holidays

Paid sick time in accordance with the federal, state and local law

Tuition Reimbursement after 6 months of continuous service 

Work visa sponsorship is not available for this position.

The typical hourly rate for this position ranges from $28.61- $37.68 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.  

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If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!