Patient Accounts Representative

Job Description​
Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System. .

Payments
Responsible for EDI transmissions, electronic, and manual payment posting

Resolve electronic remittance errors

Responsible for recording daily Epic posting batches to cash deposit

Balance payment batches posted in Epic to cash deposits and resolve variance

Resolve payment posting errors

Research missing checks, payments, and/or EOBs which may include contacting payors

Responsible for processing virtual credit card payments from payors

Responsible for opening mail with checks and route to appropriate area/address

Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable

Responsible for assigned work queues within Epic

Responsible for assigned Unidentified accounts in Epic

Responsible for researching/resolving incoming faxes and Group email box

Credits
Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing  overpayments from insurance companies and patients)

Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded

Identify trends causing credits and escalate to other team members for resolution

Work assigned work queues within Epic timely

Job Requirements
Applicable Experience:

Job Details
Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.