Patient Billing Customer Service Representative
Full-time, 40 hours/week
Monday-Friday 8am-4:30pm
Remote status (prefer candidates that reside in OH or PA)
Summary:
The Patient Billing Customer Service Representative (CSR) is responsible for providing excellent service to patients, families, and other healthcare consumers regarding billing inquiries. This role involves the investigation and resolution of account discrepancies, the processing of payments, education of patients on insurance benefits, and ensuring accuracy in patient financial records. The CSR serves as a liaison between patients, insurance providers, and the healthcare system to support the patient and family financial experience.
Responsibilities:
Responds to inbound calls, emails, and written inquiries regarding patient billing statements, account balances, and payment options
Other information:
Technical Expertise
- Empathy and patience in working with patients facing financial stress
- Attention to detail and accuracy
- Problem-solving and analytical thinking
- Time management and multitasking skills
- Basic knowledge of medical billing terminology and insurance processes
- Proficient with computers and billing software (e.g., Epic, Cerner, or other EMR systems)
- Familiarity with HIPAA and patient privacy practices
Education and Experience
- Education: High School Diploma or GED
- Licensure: None
- Certification: None
- Years of relevant experience: Minimum 1 year experience in a customer service or call center environment or Minimum 1 year experience in a billing area of a hospital, physician office or other health care setting.
- Years of supervisory experience: None
Full Time
FTE: 1.000000
Status: Remote