Patient Engagement Specialist- Contract

Patient Engagement Specialist - Contractor Only

Job Title: Patient Engagement Specialist

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $20-$22 per hour *(based upon level of experience) 

What we're looking for

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.

Responsibilities

Schedule patient sessions and provide reminders about upcoming sessions

Complete task tickets as assigned to ensure patient schedules are accurate

Outreach patients at risk for churn in the program. 

Help identify engagement strategies for patients throughout their program journey with Aviary Health

Communicate with providers and other care team members about patient scheduling delays or changes

Engage with patients using chat system, email, video conference, and phone

Educate patient about program offerings and use of the Aviary Health app

Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device

Collect regular feedback from patients and share insights with the Operations Team

Your Past Experience

1-3 years of customer support experience

Preferred 1+ years of healthcare experience

Tech support background

Experience with Android and Apple operating systems 

Excellent verbal communication skills

Excellent writing skills 

Patient scheduling

Excellent attention to detail

Organized; strong ability to prioritize work appropriately and manage time

Patient Retention and Outreach

Requirements

Quiet workspace with consistent, high-speed internet access 

Reliable computer with headphones/headset if needed

Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)

*Note: This is a 1099 contractor position