Patient Liaison
Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.
🌟 About our Client:
A U.S.-based outpatient healthcare provider offering a broad range of services including primary care, women’s health, preventive care, mental health, and minor in-office procedures. They serve a bilingual, community-oriented patient base through an in-person clinical model with extended weekly hours.
✍ Short Description:
We’re seeking a Patient Liaison to support patient engagement and care coordination. This role involves contacting patients to follow up on appointments, lab work, and preventive care, ensuring care gaps are closed, and coordinating with clinical and administrative teams. The ideal candidate is detail-oriented, organized, and comfortable communicating with patients, providers, and internal staff to deliver a smooth and supportive patient experience.
💰 Compensation: Competitive salary in USD
🗣 Language Requirements: English (bilingual preferred)
📌 Location: 100% Remote
😀 Start Date: ASAP
🤔 What We Offer:
Full-time remote role in a fast-paced, mission-driven environment
Opportunity to support a wide range of healthcare services and community impact
Collaborative team across clinical, operations, and administrative functions
Chance to develop expertise in healthcare digital communication and patient engagement
💼 Responsibilities:
Maintain and update spreadsheets to track patients due for labs, physicals, and insurance gaps, specifically for PPO insurances
Contact patients via calls or texts to close overdue labs or care gaps
Coordinate with laboratories to submit lab requests and ensure timely receipt of results
Monitor quarterly performance goals and proactively engage patients to close care gaps
Schedule and support annual physical exams and preventive care services
Track and assist with insurance gaps to prevent delays in care delivery
Scan and distribute daily incoming faxes, reports, and pharmacy requests
Follow up on medical records requests and track Diabetic self-pay patients
Report positive Quantiferon results to relevant portals
Track radiology reports and follow up with imaging centers
Additional clerical duties as assigned
✅ Qualifications (Must Haves):
High school diploma or GED required; some related experience preferred
Strong communication skills for interacting with patients, coworkers, and management
Basic mathematical skills to compute rates, percentages, and interpret data
Ability to read and interpret documents such as safety rules and procedures
Detail-oriented with strong organization and multitasking skills
Familiarity with CRM and marketing tools, spreadsheets, and word processing software
Ability to apply common-sense reasoning to routine problems
🎯 Preferred Qualifications:
Bilingual (English/Spanish)
Experience in healthcare or patient engagement roles
Knowledge of digital marketing, email campaigns, or social media in a healthcare context
🚀 Ready to help patients stay on track with their care while contributing to a mission-driven healthcare team? Apply now and make a meaningful impact.