Patient Relations Representative

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

A great work/life balance

No weekends or evenings – Monday thru Friday

Paid holidays and paid time off

Rapidity growing team with opportunities for advancement

Competitive compensation

Benefits package

Duties you will be responsible for:

Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service. This involves scheduling patient appointments, prioritizing patients’ health problems according to their urgency. Excellent customer service skills coupled with enthusiasm and compassion is required.

Scheduling appointments- Accurate data input of date, time, location and provider name
High use of Telephone – Answer calls immediately, use of proper telephone etiquette, professional and politeness always o Remind Caller to arrive 15 to 30 minutes before appointment for completion of paperwork.
Remind caller of cancellation/no-show policy
Answer questions and offer other information as requested by the patient
Direct calls to other departments in a calm demeanor and good judgement dealing with disgruntled patients
Make reminder calls as requested
Make rescheduling calls when required
Understand when to escalate calls to triage nurse/practice manager or physician when necessary.

Minimum Requirements

A high school degree or GED is required for this position.
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
Dependability and Punctuality is Required
Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm
Medical terminology knowledge required
Bilingual (English/Spanish) preferred
Sitting – 100%
Computer (input patient info)
Telephone usage (speaking with patient or referral Physician)

We offer a comprehensive benefits package to our eligible employees:

401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%

Discretionary profit-sharing contributions of up to 4%

Health insurance

Employer contributions to HSAs and HRAs

Dental insurance

Vision insurance

Flexible spending accounts

Voluntary life insurance

Voluntary disability insurance

Accident insurance

Hospital indemnity insurance

Critical illness insurance

Identity theft insurance

Legal insurance

Pet insurance

Paid time off

Discounts at local fitness clubs

Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more? Click here to learn more about the location.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!