Patient Service Representative

***Must live in Texas to be considered***

We’re looking for motivated, patient‑focused professionals to join our team as Call Center Patient Service Representatives. 

A Day in the Life of a Call Center Patient Service Representative may look like this:

Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines

Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines

Assesses patient requests and implied needs, using probing and clarifying questions

Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

We ask our Call Center Patient Service Representatives to possess a minimum of:

High school diploma or GED preferred; additional work experience may be substituted in lieu of education

Minimum of one (1) year of customer service experience

Excellent computer skills and the ability to learn new computer programs efficiently

The following experience/skills are preferred:

Six (6) months prior medical office or healthcare setting experience

Minimum three (3) months call center experience

Bilingual English/Spanish language and writing skills 

Key Success Factors

Some key factors that will make an individual successful in this role:

Strong communication skills and a positive, team‑oriented attitude

Ability to work independently in a remote setting

Comfortable navigating multiple systems during calls

Dependable, punctual, and able to meet performance expectations