Payment Support Specialist
For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).
Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.
Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.
Discover how SIS can help you Operate Smart™ at sisfirst.com.
THIS IS A REMOTE POSITION
Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
Maintain site-specific details for assigned clients
Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines.
Ability to read and interpret an EOB
Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors.
Retrieve daily banking and lockbox correspondence
Verify that the correct contract rate is applied to billing
Communicate with and provide documentation to the payment posting department
Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
Ensure timely posting of patient and insurance payments
Process virtual insurance credit card payments
Resolve clarification log inquiries on a daily basis
Ability to solve problems related to assigned tasks
Ability to verify contractual adjustments at time of posting
Perform payment corrections requested by AR Specialist
Generate/balance EOM closing reports
Communicate professionally with internal and/or external clients
Pull case documents for audits as needed
Complete posting for clients with offshore restrictions, as needed
Monitor credit balances and unassigned payments
Prepare refund packages to be sent to client
Perform other assigned duties
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
High school diploma or GED equivalent
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
Healthcare payment posting experience required
Proven experience monitoring payment posting activities to ensure accuracy and consistency
Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
Excellent command of written and spoken English
Cooperative work attitude with co-workers, management, patients, and external contacts
Ability to promote a favorable company image with patients, insurance companies, and the general public
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
Working knowledge of IPAs and health plans is required
Comfortable with both electronic and manual payor follow-up
Able to quickly identify trends and escalate as appropriate
Ability to read, analyze and interpret insurance plans, financial reports, and legal documents
SUPERVISORY RESPONSIBILITIES:
None.
PHYSICAL REQUIREMENTS:
Requires the ability to use a telephone
Requires the ability to use a computer
Most work will be performed in a seated, climate-controlled office environment
Requires the ability to work independently
We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses
Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.
At this time we are unable to sponsor H1B candidates