Performance Operations Manager
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of the company’s performance management programs. This role ensures performance processes run seamlessly, timelines are met, systems function accurately, and insights drive leadership decision-making.
This is a hands-on, execution-focused role that requires leveraging AI and automation to drive efficiency, scale operations, and continuously improve how performance programs are delivered.
How You’ll Work
Success in this role requires:
Using AI to streamline workflows, reduce manual effort, and increase speed
Leveraging AI-driven insights to identify trends, risks, and opportunities
Continuously improving processes through automation and intelligent tooling
Operating with a mindset of “optimize first, then execute”
Key Responsibilities
Program Execution & Operations
Execute performance programs (e.g., performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability
Use AI tools to manage timelines, track progress, and proactively flag risks or delays
Coordinate communications using AI-assisted messaging and targeting to drive engagement and completion
Ensure high completion and compliance through data-driven nudges and insights
Lattice SME & System Ownership
Serve as the subject matter expert for the performance platform
Configure and optimize systems with a focus on automation, integrations, and AI-enabled workflows
Partner with HRIS and vendors to implement smarter, more efficient system solutions
Ensure data accuracy and integrity, leveraging AI to identify anomalies or inconsistencies
Translate program design into scalable, system-driven experiences
Enablement & Training
Develop clear, engaging materials using AI to accelerate content creation and improve clarity
Design and deliver training that incorporates AI-enabled workflows and best practices
Ensure consistent understanding by leveraging AI to personalize and scale learning experiences
Reporting & Analytics
Produce dashboards and reporting (completion rates, rating distributions, calibration summaries)
Use AI to analyze trends, surface insights, and highlight risks proactively
Enable leaders and HRBPs with faster, deeper insights to support decision-making
Move beyond reporting to predictive insights and recommendations
Continuous Improvement
Monitor program effectiveness using data and AI-driven insights
Identify opportunities to automate, simplify, and improve processes
Gather and synthesize feedback using AI to scale insights and accelerate iteration
Collaboration
Partner with People Business Partners, HR Operations, and L&D to embed AI-enabled ways of working
Support leaders and employees with clear, efficient, and tech-enabled guidance
Ensure seamless integration between performance, talent, and pay processes
Requirements
3+ years of experience in HR programs, People Operations, or Performance Management
Hands-on experience administering Lattice (or similar platforms)
Experience leveraging AI tools to improve workflows, reporting, or content creation
Strong program management and execution skills
Experience building training content and facilitating live sessions
Exceptional attention to detail with the ability to manage multiple timelines
Strong communication and stakeholder management skills
A mindset of continuous improvement, automation, and operational excellence
Success Looks Like
Performance programs run smoothly, efficiently, and with increasing levels of automation
Manual effort is reduced through effective use of AI and systems optimization
Leaders and employees feel confident navigating performance processes and tools
Reporting evolves from descriptive to insight-driven and predictive
High-quality materials and training are delivered faster and at scale through AI
The performance function becomes a model for AI-enabled operations across HR
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$101,000—$118,000 USD
The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
NYC Salary Range
$101,000—$125,000 USD
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