Personal Injury Case Coordinator
Torticity is a pioneering company in legal technology, revolutionizing the personal injury law sector. They are seeking a Personal Injury Case Coordinator to manage intake, handle inquiries, and support Case Managers by ensuring accurate data entry and communication with claimants.
Responsibilities
- Field incoming calls and messages related to personal injury claims; answer inquiries or escalate to Case Managers
- Open new leads in the case management system and input relevant claimant information
- Collect police reports, review liability, and communicate findings to Case Managers
- Initiate insurance claims and distribute Letters of Representation
- Organize and forward claimant documents to appropriate Case Managers
- Maintain ongoing communication with claimants via phone, email, and text
- Update case statuses and sub-statuses based on new information
- Classify and document case files accurately
- Provide administrative support to Case Managers, including ad-hoc requests
- Perform data entry and maintain databases with accuracy and compliance
Skills
- Minimum 1 years in a personal injury-related role (law firm or bodily injury claims adjusting)
- Knowledge of insurance claims processes, liability review, and dispute handling
- Strong phone communication skills; comfortable with extended call times
- Ability to maintain confidentiality and adhere to HIPAA compliance standards
- Proficiency in Microsoft Office and adaptability to new web-based programs
- Demonstrated ability to work independently and collaboratively in a team setting
- High level of professionalism when handling sensitive information
- Exceptional attention to detail and organizational skills
Benefits
- Access to medical, dental, vision, and other benefits including flexible paid time off.
- 1:1 Coaching and Stretch Assignments early in your career to accelerate growth
- Robust Learning & Development offerings to support your continuous growth
- A talented Peer Network for seasoned talent, providing access to a diverse and expert community
- Work with cutting-edge technology alongside pioneers in the legal tech industry
- Hyper-growth career opportunities with clear paths to advancement
- Access to free therapy sessions and emotional/work-life counseling
- Complimentary Calm subscription to support mental well-being
- Medical, dental, vision, and health insurance coverage
- Life insurance and short/long-term disability insurance
- Flexible Spending Accounts
- Comprehensive support for every unique path to parenthood
- 401k plan
- Employee Assistance Program
- Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days for staff within a 40-mile radius
- Holiday Pay, including 11 paid holidays
- Flexible PTO and Discretionary Time Off for balance and personal needs
Company Overview