Pharmacy Technician IV - Patient Assistance Coordinator

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Closing Date:
06/16/2026
Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:
Regular
Work Shift:

Day Shift (United States of America)
Sponsorship Available:

No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:
ICE | PTSL Pharmacy Technicians OP C
Department's Website:

Summary of Job Duties:
Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission).

This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes, but is not limited to, researching data, working with Outpatient clinic staff, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing, and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion.

In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III/IV, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.

Qualifications:
Minimum Qualifications:
HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences;

1 year to obtain ASHP/ACPE accredited technician training or certificate program; National Technician Certification (PTCB);

Arkansas Pharmacy Technician Licensure.

Computer skills (i.e. Microsoft Office and EMR experience)

Preferred Qualifications:
B.S. or higher degree; business/accounting courses preferred

ASHP/ACPE accredited technician training

Previous experience as a pharmacy buyer

Previous experience with 340B

Previous management or team leader experience

Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.)

Strong math skills; excellent communication & organizational skills

Additional Information:
Responsibilities:
Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs

Monitors work queues within the EPIC platform to identify patients' need for assistance

Collaborates with other staff to expand efforts and organize workflow.

Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance.

Develops and maintains reporting metrics needed to track productivity for copay assistance

Assists with adjudicating medication fills and refills

Works with clinic staff and billing to obtain PAs and EOBs as necessary

Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate

Performs basic pharmaceutical calculations

Research patient data and previous fills

Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance

Communicates professionally and efficiently with patients and other department staff

Troubleshoots and communicates with billing

Maintains appropriate records and paperwork, electronic and/or paper

Answers and receives phone calls, directing to the appropriate area when necessary

Full understanding of 340B requirements, guidelines, and processes

Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program

Monitors and submits monthly AKDC claims promptly

Assists SPS and Retail patient assistance coordinators as needed when work is caught up

Has an exceptional understanding of EPIC Willow Ambulatory and how to navigate

Assists pharmacists with patient outreach and answers phones regularly

Communicates professionally and efficiently with patients and other staff

Maintains appropriate records and paperwork, electronically and/or paper

Delivers medication to employees/patients in a timely and accurate manner

Promotes a safe working environment and maintains clean work surfaces in all dispensing areas

Complies with all departmental and institutional policies and procedures

Documents all cleaning activities and duties on the appropriate log sheets

Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)

Helps maintain Parata Max inventory levels, restocking when needed

May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls

Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution

Assists the shipping department if needed

Work to provide excellent pharmacy services and assist in achieving departmental goals and ultimately the institution’s vision and mission

Participates in educating & training of students, residents, and new employees

Dependable.

Rarely tardy or absent from work per the UAMS Unapproved Absence Policy

Cross-trained and can work in multiple areas

Floats to other areas when work is caught up

Accepts responsibility for the work area

Participates in educating & training students and new employees

Keeps visiting and other non-work activities to a minimum while there is work to do

Displays initiative to learn new jobs and solve problems

Handles problems with professionalism

Adheres to the UAMS Code of Conduct

Protect confidential information

Works effectively with all employees, colleagues, patients, and guests as a team

Adheres to institutional and departmental dress code

Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests

Other duties as assigned​

Salary Information:
Commensurate with education and experience
Required Documents to Apply:
License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume
Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  
Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
N/A
Frequent Physical Activity:
Feeling, Hearing, Sitting, Standing, Talking, Walking
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes