PickPoint Installation Coordinator

Overview

The Installation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction.  This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery. It is ideal for someone who thrives in a hands-on, fast-paced environment and takes pride in delivering high-quality, customer-focused solutions.

Position Location

This is a remote-based position for candidates based in the East-coast region of the US.

Who We Are

VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBM solutions - delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy - we’re making a purposeful impact on the communities we serve.

Why Choose a Career at VytlOne?

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger - where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Responsibilities

Installation & Project Coordination

Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines

Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation

Monitor installation progress and proactively address risks to ensure timely and successful delivery

Customer Experience & Relationship Management

Serve as a primary point of contact during installations and post-install support

Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption

Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues

Technical Support & Troubleshooting

Diagnose and resolve complex hardware, software, and networking issues

Provide both remote and on-site technical support to minimize customer downtime

Perform system upgrades, repairs, and preventative maintenance on equipment

Operational Excellence & Documentation

Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot

Create and maintain knowledge base documentation to support team efficiency and consistent service delivery

Identify opportunities to improve processes, tools, and overall service delivery

Compliance & Organizational Expectations

Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards

Promptly report any compliance concerns in accordance with company policy

Complete all required training within established timeframes

Maintain regular attendance and availability, including participation in on-call support as needed

Perform other duties as assigned

Qualifications

Education 

Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience

Experience

Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience

Experience managing or coordinating installation or service projects preferred

Military experience is a plus

Knowledge, Skills, and Abilities:

Ability to travel to customer locations

Strong project coordination and prioritization skills in a multi-project environment

Advanced troubleshooting capabilities across computer systems, peripherals, and networking environments

Ability to install, configure, and maintain hardware and software systems

Effective communication skills, including the ability to translate technical information for non-technical users

Demonstrated ownership and accountability for customer outcomes

Proactive problem-solving mindset with the ability to anticipate and address issues

Ability to work independently while collaborating effectively with cross-functional teams

Strong documentation and organizational skills

Customer-focused approach with a commitment to service excellence

WE OFFER

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

Comprehensive mental health and wellbeing resources

Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including an $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums

Company-paid basic life/AD&D, short-term and long-term disability insurance

Rx, dental, vision, other voluntary benefits, and FSA

Employer-matched 401k Plan

Comprehensive PTO plan

And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

FOR MORE INFORMATION:

VytlOne Website VytlOne LinkedIn