Premium Operations Manager - Group Insurance - Remote
**About the role**
As a Premium Operations Manager, you will lead the Benefits Premium Operations team, focused on coaching and developing employees and overseeing daily premium processing tasks.
*What you will do**
- Provide team members with coaching, feedback and developmental opportunities
- Set clear expectations and hold employees accountable for performance
- Oversee training and development of employees directly and indirectly managed and make effective staffing decisions
- Provide coaching, direction and leadership support to team members to achieve employee, business and customer results
- Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes
- Act as primary Premium Operations department liaison for internal and external audits (i.e. state compliance audits, E&Y audits, etc.) and with Finance departments, like Accounting, Treasury and Cash Management
- Actively seek and implement process improvements that will increase overall efficiency and quality of work
- Provide periodic reports to senior leaders as assigned
- Advocate for shared resources to help ensure that administrative system and supporting administrative tools properly support product administration
- Establish and maintain positive relations with all external and internal distribution partners, Symetra internal contacts, and all customers
- Prepare and maintain annual department budget
- Represent the team on projects and initiatives; fill in for director as needed
*Who you are**
- High school diploma required
- Bachelors Degree or related work experience
- Group insurance experience strongly preferred
- At least 2 years experience in people management
- Working knowledge of accounting framework and financial concepts
- Demonstrated proficiency in managing workflow processes, service levels, regulatory requirements and procedures
- Strong leadership skills and ability to guide team toward achieving aligned goals
- Excellent communication, negotiation and conflict resolution skills
Apply Job!