Principal Product Manager, Payments Platform

It's a new day with a new opportunity at 8am! 

About the role:

As the Principal Product Manager, Payments Platform at AffiniPay, you will play a crucial role in ensuring the integration, scalability & configurability of our payments platform across product lines, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business, and customer problems, along with the broader product strategy & roadmap, will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of AffiniPay applications, product teams, and our customers. One of your top priorities will be the augmentation and standardization of payment methods (including mobile wallets) across product lines and the expansion of our bill pay solutions.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance.
• Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions.
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards.
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience.
• Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience.

About you:

• Technical Expertise: A deep understanding of payment platform architecture.
• Domain knowledge: Product experience in the payments and fintech industry. 
• Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences.
• Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives.
• Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives
• Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems.
• Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience.
• Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance.
• Adaptability: Thrive in a fast-paced environment and can pivot when needed.
• Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Requirements:

• 7-10 years of taking technical products to market, with experience setting strategy, launching and scaling payments platforms that prioritize security, usability, and service/feature adoption.
• Bachelor's degree in a directly related field, or equivalent practical experience.
• Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities.
• Experience in launching shared services/solutions in existing products.

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast