Principal ServiceNow Developer

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal is seeking a ServiceNow Developer to support the design, development, and implementation of ServiceNow-based solutions for the Defense Contract Audit Agency (DCAA). This role is responsible for configuring and customizing the ServiceNow platform to meet mission and business requirements, streamline IT service management processes, and enhance system functionality.

Key Responsibilities:

Design, develop, and implement ServiceNow solutions including workflows, forms, and integrations

Configure and customize core ServiceNow modules such as ITSM, ITOM, ITBM, and/or HRSD

Develop and maintain business rules, client scripts, UI policies, workflows, and Flow Designer solutions

Integrate ServiceNow with external systems using REST, SOAP, and other APIs

Support automation of business processes and service delivery functions

Collaborate with stakeholders, business analysts, and system administrators to gather and refine requirements

Troubleshoot and resolve defects, performance issues, and system enhancements

Maintain system documentation, including technical designs and configuration details

Ensure compliance with DoD cybersecurity, data protection, and governance standards

Participate in testing, deployment, and continuous improvement activities

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field. Equivalent combination of education and experience will be considered. 

8+ years of experience developing and configuring ServiceNow solutions

Active Secret Clearance Required

Hands-on experience with ServiceNow platform development (e.g., scripting in JavaScript, Glide APIs)

Experience with ServiceNow modules such as ITSM, ITOM, or equivalent

Knowledge of web technologies including HTML, CSS, and JavaScript

Experience with REST/SOAP integrations and API development

Strong problem-solving and analytical skills

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD)

Experience with advanced ServiceNow capabilities (e.g., Flow Designer, IntegrationHub, Performance Analytics)

Familiarity with Agile development methodologies

Experience supporting federal or DoD environments

Knowledge of ITIL framework and service management best practices

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.