Principal Solutions Architect - Amazon Connect

Principal Solutions Architect - Amazon Connect
Department: Consultancy
Employment Type: Full Time
Location: Remote

Description

The Role

We’re looking for an experienced Principal Solutions Architect to join a growing technology team, helping to shape and deliver modern, scalable digital platforms. This is a key role working at the intersection of business strategy and technical delivery.
You’ll work closely with stakeholders across the business to define platform strategy, lead discovery sessions, and translate requirements into robust architectural solutions. You’ll play a hands-on leadership role across multiple engineering teams, ensuring alignment between architecture, business goals, and delivery outcomes.

Partner with business and technical stakeholders to define platform vision, roadmap, and solution strategy

Lead workshops and discovery sessions to gather requirements and shape solution design

Provide architectural leadership across cross-functional engineering teams

Design scalable, cloud-native solutions with a focus on performance, resilience, and customer experience

Guide teams on best practices in microservices, API design, and cloud operating models

Balance long-term architectural direction with practical delivery considerations

Support proof-of-concept initiatives to validate new technologies and approaches

Knowledge Skills & Abilities

Strong experience as a Solutions Architect in complex, customer-facing or ecommerce environments

Proven ability to influence stakeholders and collaborate across multiple teams

Deep understanding of cloud-native architecture, ideally within AWS

Experience designing and delivering microservices-based systems

Hands-on familiarity with technologies such as AWS, React, and Infrastructure as Code (e.g. Terraform)

Knowledge of modern data platforms and integration patterns (APIs, event-driven architectures, etc.)

Excellent communication skills, with the ability to translate between technical and non-technical audiences

Experience working with data platforms such as Snowflake

Exposure to contact centre or customer engagement technologies (e.g. Amazon Connect)

Background in running or contributing to Proof of Concepts (PoCs)

Behaviours

An open and genuine communicator

Able to take responsibility for your actions

Always learning and wanting to improve

Takes responsibility for own development

Love what you do

Value and support your team

Embrace who you are

Open minded and willing to explore new ideas

What We Offer
We value our team and to attract exceptional people, we offer an excellent package! In 2023, 2024 and 2025 we were recognised as one of the Best Workplaces in Tech by Great Place To Work UK, the global authority on workplace culture.

As a Leighton employee you can look forward to:

A competitive salary this will be dependent on experience.

A contributory pension scheme

Private healthcare

25 days annual leave, plus bank holidays and the opportunity to buy or sell holiday

A flexible approach to working hours

Continuous personal development, career path and training

And more....