Principal User Experience Designer

Principal UX Designer, GTM Agentic Experiences 

Position Overview 

The Principal Designer on our Digital Support team at Autodesk is a strategic, systems-level thinker who drives high-quality, journey-centric experiences across products and teams. Our team is responsible for connecting our front to back customer success experiences through GTM technology solutions. In this role, you will lead the definition and evolution of agentic and multi-modal experience systems that enable consistent, scalable, and intelligent interactions across Autodesk’s GTM and product surfaces. 

You will operate in highly ambiguous, emerging problem spaces, shaping how conversational agents, UI, and personalization come together to form cohesive user experiences. This role requires deep expertise in systems and interaction design, strong cross-functional collaboration, and the ability to influence direction across distributed teams. 

You will help establish a platform design approach that enables teams to independently deliver agentic experiences while maintaining consistency, clarity, and trust across the customer journey and user touchpoints. 

You’ll join a highly collaborative team working on complex and high-impact experience challenges, partnering with product, engineering, and machine learning teams to define the future of Autodesk. 

**To be considered, you must provide your resume and portfolio with access/password when applying. **

Responsibilities 

Lead vision and strategy for agentic and multi-modal experience systems, ensuring solutions scale across products, platforms, and GTM surfaces 

Define and evolve interaction patterns and frameworks for chat, UI, and hybrid experiences, including agent behavior, task execution, and system feedback 

Independently frame ambiguous problems and drive complex initiatives from definition through delivery, particularly in emerging areas such as AI-driven and personalized experiences 

Partner closely with product, engineering, research, machine learning, and platform teams to deliver cohesive, end-to-end experiences that integrate agent capabilities into real workflows 

Shape cross-functional roadmaps by synthesizing research, customer needs, and business objectives into scalable design strategies 

Raise the bar for design quality across interaction, usability, and system coherence, influencing standards beyond immediate project teams 

Mentor and coach designers across teams, elevating craft, systems thinking, and strategic judgment at a program or organizational level 

Explore and apply AI-driven workflows and emerging technologies to improve both the design process and customer experience 

Communicate complex ideas clearly to senior stakeholders, contributing to shared understanding, alignment, and best practices across the organization 

Minimum Qualifications 

8+ years of experience designing and delivering digital experiences within complex, multi-product ecosystems 

Deep expertise in systems design, interaction design, and information architecture, applied to large-scale problems 

Demonstrated ability to influence and align senior stakeholders across product, engineering, and design, using strong communication, storytelling, and stakeholder management to drive clarity and decisions in complex, cross-team environments 

Demonstrated ability to shape product or platform direction through design-led strategy 

Proven ability to lead through influence in highly cross-functional environments, including with senior stakeholders 

Portfolio demonstrating systems thinking, multi-modal experience design, and impact across multiple teams or initiatives 

Experience mentoring designers and raising the quality bar across teams or programs 

Comfort operating in ambiguous, fast-moving environments 

Strong design judgment grounded in user needs, business context, and scalable principles 

Curiosity and adaptability, with experience exploring or integrating AI-enabled tools and workflows into design practice 

Preferred Qualifications 

Experience designing agentic, conversational, or AI-driven experiences, including considerations of trust, clarity, and user control 

Experience working on horizontal, or shared capabilities that span multiple products or teams 

Experience designing multi-modal interactions that combine UI, automation, and conversational interfaces 

Familiarity using design systems and component-based design at scale 

Experience incorporating personalization or adaptive systems into user experiences 

Proven ability to operate effectively in environments with distributed ownership and competing priorities 

Experience partnering with product and analytics teams to define success metrics and evaluate impact 

Experience designing for B2B, enterprise, or te

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $130,000 and $232,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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